Dell misleads customers? HDMI 2.0 and GeForce GTX 960M, but 4K at 60 Hz is not supported?

[Vlado7]

Hi guys. I'd like to hear your opinion if I'm just being thick or Dell support is trying to bullshit me.

I've got the "Inspiron 15 7566 Gaming" laptop recently. On the product page it says:

Video Card: NVIDIA® GeForce® GTX 960M 4GB GDDR5
Ports: 1 HDMI 2.0

Wikipedia says that HDMI 2.0 supports monitors with 4K and at 60 Hz.

Now after several attempts with different cables and settings, I cannot run an external 4K monitor at 60 Hz. I contacted Dell and after several weeks of back and forth I got this:
"Thank you for your patience. I have got an update for you. NVidia GPU GeForce GTX 960m is HDMI 2.0. The Inspiron 7566 does support 4K @ 60Hz, but only through the Intel GPU, not the NVidia GPU."

Whaaaaaat?
The product specs say nothing about that. It doesn't even mention that it has an Intel graphics chip. So I made the conclusion that I can connect a 4K monitor via HDMI 2.0 at 60 Hz and it will be powered by the GPU GeForce GTX 960M.

Now they are telling me that 4K at 60 Hz works only via Intel graphic chip...

What do you think guys?
Can I use it as a reason to get a refund or exchange for a better laptop that does support 4K at 60 Hz?
It sounds like a clear misinformation to me...

 

[thisguy365]

That is odd, the intel GPU is going to be the iGPU on die with the CPU. usually there is a way to toggle what GPU is being used through software or BIOS. I would expect the 960m could handle 4k

 

[Vlado7]

Dell support says that 960M can handle 4K, but only at 30 Hz. If you want 4K at 60 Hz, you need to run it via Intel iGPU... Which is useless I guess.

 

[rgd1101]

Dell misleads customers?
No. you make the assumption. But yes, if you can return it, return it

 

[Vlado7]

Dell misleads customers?
No. you make the assumption. But yes, if you can return it, return it

I'm not trying to get some sympathy. Just getting a few more opinions before I escalate it.
I'll put it simple: if you see that the product page advertises: HDMI 2.0, graphics card GTX 960M and nothing else related to graphics / video, would you assume that this laptop can output 4K at 60 Hz?

 

[rgd1101]

Dell misleads customers?
No. you make the assumption. But yes, if you can return it, return it

I'm not trying to get some sympathy. Just getting a few more opinions before I escalate it.
I'll put it simple: if you see that the product page advertises: HDMI 2.0, graphics card GTX 960M and nothing else related to graphics / video, would you assume that this laptop can output 4K at 60 Hz?

Nope. HDMI 2.0 might support 4k at 60 Hz. But you need the gpu hardware to support it too.
And they didn't said it on their spec. It would be a selling point if they do.

 

[Vlado7]

Dell misleads customers?
No. you make the assumption. But yes, if you can return it, return it

I'm not trying to get some sympathy. Just getting a few more opinions before I escalate it.
I'll put it simple: if you see that the product page advertises: HDMI 2.0, graphics card GTX 960M and nothing else related to graphics / video, would you assume that this laptop can output 4K at 60 Hz?

Nope. HDMI 2.0 might support 4k at 60 Hz. But you need the gpu hardware to support it too.
And they didn't said it on their spec. It would be a selling point if they do.

OK, this makes more sense now.