Display Driver Stopped Responding

kixcode

Estimable
Aug 6, 2014
4
0
4,510
0
I have been using my Toshiba Laptop C800D for a couple of years now. After I made an update of my display driver I often get an error message saying

"DISPLAY DRIVER AMD DRIVER STOPPED RESPONDING AND HAS SUCCESSFULLY RECOVERED"

But before it prompts me the message above there's this sudden black screen which last less than a second. I don't know if I would have to degrade the update I did. Worst is sometimes the display on the screen freezes and sometimes just a total black screen which I have to shutdown my laptop forcibly.

Please help me, here's the details of my graphic card (built in)
AMD Radeon HD 7340 Graphics
AMD Radeon Graphics Processor (0x9808)
Internal DAC(400Mhz)
Total Memory 936MB
Current Display Mode 1366x768 (32 bit) (60Hz)
Generic PnP Monitor
Version 14.301.1001.0


PS: I've used the Driver Genius and lets it to scan my system for driver update, I found this AMD Catalyst Display Driver, downloaded it, but on the installation process it says "failed"
 

Alan Caldwell

Estimable
Jul 24, 2014
70
0
4,610
13
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

Well it's not advisable to update drivers for the gpu in laptops(experienced it personally in a Compaq 621). Just install the driver provided by the manufacturer(Toshiba).
 

ganjaker

Honorable
Feb 7, 2014
5
0
10,510
0
its because ur update ofc.the problem is that u didn't fully unistalled the old driver or u didn't unistalled it at all.What can u do:

http://www.techspot.com/drivers/driver/file/information/16748/ or http://www.brightsideofnews.com/2012/04/04/guide-how-to-completely-uninstall-amd-graphics-drivers/

after that i suggest to intall the new driver from device manager without amd ccc(u don't realy need it)
 

JackNaylorPE

Distinguished
This is a very common issue and pops up sporadically and is known as Windows Timeout Error or TDR

https://social.technet.microsoft.com/Forums/windows/en-US/0cd5ec8b-df03-4560-952b-8c7d10e67241/display-driver-stopped-responding-and-has-recovered?forum=w7itproinstall

Ok, i had this issue and serched 2 weeks trying to resolve it. I tried different cards, different OS's and versions (x86 and x64) new mobo, new PSU, memory you name it, nothing fixed it. BUT guess what, I have the solution and it fixed my system. Vista and Win7 use a feature called TDR. TDR baically gives your GPU 2 seconds to process what it is doin and display it on your monitor. If it fails to do so in 2 secondsyou get the cool flash on the screen and the dreaded error message. Heres how to correc the false positive....

1. Open REGEDIT

2. Using Windows 7, go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\GraphicsDrivers

3. Once there you will most likely have to create a new DWORD (32bit users) or QWORD (64bit users). Name it TdrDelay.

4. Once created, change the value to 8. This will allow the GPU 8 seconds to respond instead of 2 seconds.

I did this myself, and now im back up and running at full speed. I can watch my movies and play all my games again! Cheers!
and for AMD ... again adjustment of the TDR value

https://social.technet.microsoft.com/Forums/windows/ar-SA/d87c51c7-1fd4-4f34-8eff-3ae59d39f964/display-driver-stopped-responding-and-has-recovered?forum=w8itprohardware
 

Alan Caldwell

Estimable
Jul 24, 2014
70
0
4,610
13
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

Well it's not advisable to update drivers for the gpu in laptops(experienced it personally in a Compaq 621). Just install the driver provided by the manufacturer(Toshiba).
 

JackNaylorPE

Distinguished
Depends on the laptop.... some manufacturer's use custom drivers, was very common back in 2009 - 2011.... most manufacturers have gotten away from this practice tho.

Uninstalling / reinstalling drivers..... been there, done that. For whatever reason, some drivers are more susceptible to this issue than others, and uninstalling / reinstalling will rarely fix the TDR problem. I have seen identical machines and one gets afflicted and one not. Then 3 months later (new drivers) they both fine. If it's infrequent, I don't bother as a release or 2 later, it's gone away. When it's bothersome, I have either rolled back or done the TDR fix.

Here's nVidia's explanation as a comparison

https://forums.geforce.com/default/topic/389688/?comment=2763636
 
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