Dropped Laptop on the charging port side, while charging, no longer works

Awesomesocks

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May 6, 2015
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Last night I was sitting up in bed with my laptop on my lap and it was plugged in. My phone needed to be charged, so I leaned over to my night-table to do so, while I was leaned over, my laptop slid off my lap and slammed into the floor with the plugged in charger hitting it first. I immediately picked it up and checked for visible damage, I didn't see anything and it was still charging. I continued to use it for a couple of hours until I noticed a crack on the edge of the laptop, above the charging port. I decided I should probably take out the charger, and I did, but it took a lot more force than normal and while it was plugged in you couldn't spin it like you normally could. So I took it out, and looked inside the port and the charger itself. I'm not really sure how to describe the port, I'll post a picture. The adapter had some of the plastic that was wrapped around it torn off, and now when I go to plug it in, it doesn't lock inside the port anymore and slides right out. No matter how hard I push on it or spin it inside the port it won't charge.

Do I need to get a new adapter port, or a new adapter? Are there any quick fixes I could use until I can get it repaired? (I'm on vacation)

If it helps, here's my laptop:

http://www.asus.com/ROG-Republic-Of-Gamers/ROG-GL752VW/

Here's photos of the damage:

http://imgur.com/a/pNrHO


Thank you in advance.
 

ffg7

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motherboard jack needs to be replaced. I had to replace 1 on a customer's laptop as the adapter would not stay connected, once replaced there was no issues. took about 1hr to do which includes disassembly of laptop, desolder the connector, solder in new connector, do a partial assembly to make certain it powers up on power adapter alone & finished assembly. can you post a closeup vew of the power adapter's connector to see what shape it is in?
 

dark_lord69

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Jun 6, 2006
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I believe you need to replace the charging port in the laptop...
But, knowing what I know, you will very likely be forced to replace the whole motherboard as they are typically attached (not separate). Plus you will likely need to pay someone like myself to install that replacement motherboard (or part if you are lucky)... Could be a fairly spendy repair. OR you could get lucky and find out the power unit is housed separately on a small board or attached via wires like my sister's laptop. (I fixed this issue for my sister, hers just had the port and a couple wires that ran to the motherboard. So, it was an easy to fix and didn't cost much for the parts.)

Temp fix while on vaca? yeah, if you are lucky and the issue is just cause of loose wiring then you may be able to slowly move the cable around inside the power plugin hole til you find an angle that will allow it to charge. But if the damage is bad enough it will not charge.
 
Hi, sorry to tell you that, you will need to replace the power dc jack inside the laptop. The adapter seems to be fine from the picture. You don't need a new motherboard, like some user seems to believe, if you can power the laptop with the battery, the motherboard is alright.
 

Awesomesocks

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May 6, 2015
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I bought it from Staples with I believe two cases of free accidental damage repair, do you know if they would cover this?

I really can't believe I was stupid enough to let the damn thing fall, I've only had it for a little over a week. :hum:
 

ffg7

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motherboard jack needs to be replaced. I had to replace 1 on a customer's laptop as the adapter would not stay connected, once replaced there was no issues. took about 1hr to do which includes disassembly of laptop, desolder the connector, solder in new connector, do a partial assembly to make certain it powers up on power adapter alone & finished assembly. can you post a closeup vew of the power adapter's connector to see what shape it is in?
 

tman1

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And if the board is cracked, replacing the jack won't solve anything. Your point is what, exactly?

I said "may not", nothing I said was definitive. You seem a tad sour after proving you wrong about BGA.
 

tman1

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I wasn't even trying to imply that the board could be cracked, just making a point that you are jumping to conclusions without having examined the damage for yourself - basically just coming at me for posting a possible solution while thinking I was correcting you. I wasn't.

Very un-moderater like behavior.
 

ffg7

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Moderator
tman1, until you made the comment about the bga, I did not know who you were so I'm not attacking you. I'm not jumping to conclusions but based on experience from years of circuit board & computer repairs.

jarotech, site staff asked me if I wanted be a moderator & I said yes. was a bit surprised when I only joined this site april of this year. I'm also a moderator on afterdawn.com English site almost 10yrs now.
 

Awesomesocks

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May 6, 2015
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I will tomorrow, in bed right now. Do you want the jack or the cable?
 
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