Fingerprint Scanner login not working

Fluidic

Estimable
Nov 29, 2015
1
0
4,510
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I upgraded my EliteBook 8440p to Windows 10 recently and everything went smoothly. My scanned was working fine for a few days and it recently stopped. When I start the computer it shows the option to sign in with a fingerprint but doesn't register that I'm running my finger across. I downloaded and reinstalled the scanner tool. It updated and had me rescan my fingers. I thought that maybe it would be fixed but it still doesn't register that I'm swiping my finger. Any ideas?
 
Hi,

I've checked HP support site for a compatible BioMetrics driver for your laptop but they don't have it yet for Windows 10. But do try these troubleshooting steps that may help in solving the issue.
- Do uninstall/reinstall the Validity Fingerprint sensor driver from Device Manager.
- Once you've uninstalled it just reboot your laptop and it will reinstall the driver automatically.
- After the installation do setup your finger print again and see if it will work again.
- If these will not work do try these troubleshooting steps from HP Support site.
- http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Biometric-device-not-found-in-device-manager/td-p/3031539
 
Hi,

I've checked HP support site for a compatible BioMetrics driver for your laptop but they don't have it yet for Windows 10. But do try these troubleshooting steps that may help in solving the issue.
- Do uninstall/reinstall the Validity Fingerprint sensor driver from Device Manager.
- Once you've uninstalled it just reboot your laptop and it will reinstall the driver automatically.
- After the installation do setup your finger print again and see if it will work again.
- If these will not work do try these troubleshooting steps from HP Support site.
- http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Biometric-device-not-found-in-device-manager/td-p/3031539
 
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