Friend CAN'T connect to Hotspot?!

[forestthethird]

I have a Galaxy S9 Plus and my hotspot seems to work perfectly fine. She has a LG Stylo 3 and has always been able to connect until recently. My Amazon Firestick connects perfectly fine but my hotspot won't even show up on her list of available connections. We've made sure both of our softwares are up-to-date and restarted both of our phones multiple times trying to solve this issue. Is there anything else we can do to make this work?! Thanks for your help!!

 

[Saga Lout]

Are you sure she's trying to connect through wi-fi and not mistakenly using Bluetootth? That error has been seen in this forum in the past.