Got an ASUS G752, should i return it and get an MSI ?

[pondweed]

Hi people

so i got me an ASUS G752-VT laptop. i am mostly very happy with it.
plays battlefield 1 on ultra graphics, with the CPU/GPU temps leveling out at 65-70 degrees C


i had read a lot of stories of people buying them and getting faulty hardware out the box.
but heard that if one receives a 'good egg' then its a beast of a Laptop that will last many years

so i was rather un-surprised to find a fault with the touch-pad. there is a dead-zone running down the middle, about 5mm wide, from top to bottom.

practically, not an issues, i always use a mouse, and 90% of the touch-pad still works for that rare occasion when needed.

my concern is that if this touch-pad hardware quality is a reflection of the rest of the hardware in the machine, then i worried that other parts of the laptop might start falling apart in a year or two.

so, i could return it to get a 'potentially' more reliable MSI GT72.

from what I gather, pretty much every laptop brand has occasional quality control issues. and that i might end up with MSI hardware issues aswell.

i dont mind software issues, i find them quite fun to solve 😀


maybe i just being paranoid.
but before i made the decision to keep the G752 (got 3 weeks before end of refund period) i thought id ask you guys/gals opinion.

keep the ASUS? or refund for MSI?

 

[CelicaGT]

I just got one as well and had some issues with the trackpad that were solved with drivers. I never noticed a dead band as you say but I had no two finger scroll etc etc. Turns out there were two drivers installed AFTER I performed the Anniversary Update on Win10. A short term solution was to shut off fast boot, this is my usual attempt-to-fix for weird problems (fast boot causes some strange sh!t). Behold it worked. Then I grabbed the drivers etc from Asus' site and nuked the install from orbit. Smooth sailing ever since, no gaming centre and no other crap. Additional info: Don't use the Asus display driver...get it from Nvidia, in addition you can extend the keyboard backlight timer through a registry edit.

 

[hdmark]

i would try what celica said.

and i would definitely keep the asus. assuming you have some warranty on the asus, i wouldnt worry about the touchpad if youre mainly a mouse person. i couldnt honestly tell you if the touchpads on my last two laptops even worked becuase i never used them.

if the rest of your laptop is working fine, then youre set!

also, if you have an asus with only a fault touchpad and you return it, you risk getting an msi with a potentially fault *insert something important here*

 

[CelicaGT]

i would try what celica said.

and i would definitely keep the asus. assuming you have some warranty on the asus, i wouldnt worry about the touchpad if youre mainly a mouse person. i couldnt honestly tell you if the touchpads on my last two laptops even worked becuase i never used them.

if the rest of your laptop is working fine, then youre set!

also, if you have an asus with only a fault touchpad and you return it, you risk getting an msi with a potentially fault *insert something important here*

If you decide to get the MSI the disconnecting WiFi issues is fixed under Power Settings...

 

[pondweed]

nice to hear. thanks for input. i will keep the ASUS

now i can get a backpack that it will actually fit into.

oh and CeliccaGT, interesting about the display driver.
the amount of bloatware and 'optimization' software is mindblowing.

almost every game i installed has had visual/audio/restarting issues, which have all been solved by disabling sonic studio/gamefirst/ROG gaming center.
but like i said i find software issues quite a fun challenge to troubleshoot, i usually learn something in the process

this 'ROG' laptop really didnt feel like it was properly set up for gaming lol

 

[CelicaGT]

nice to hear. thanks for input. i will keep the ASUS

now i can get a backpack that it will actually fit into.

oh and CeliccaGT, interesting about the display driver.
the amount of bloatware and 'optimization' software is mindblowing.

almost every game i installed has had visual/audio/restarting issues, which have all been solved by disabling sonic studio/gamefirst/ROG gaming center.
but like i said i find software issues quite a fun challenge to troubleshoot, i usually learn something in the process

this 'ROG' laptop really didnt feel like it was properly set up for gaming lol

Absolutely agree with you, I was rather disappointed initially. Some tips from me to you:

-If you didn't get the one with an SSD get one, it does not support M.2 SATA but the intel 600p is a good, inexpensive NVMe drive (I got the RB71 with the 1TB HDD, 16 GB RAM and a GTX1070, no SSD)
-Reinstall....Asus' site actually isn't bad even if it is slow, drivers were easy to find.
-If you reinstall and have an NVMe drive, you will need to choose the "Load Driver" option or it will not see the SSD (available from Intels site)
-Leave "Gaming Center" to burn in hell where it belongs
-The audio driver while not "Sonic Studio" has a decent EQ, you can tune the sound up nicely.
-Asus Nvidia driver caused DX11 crashes, use the Nvidia one
-Disable fastboot, this seemed to solve a few niggles with software
-Windows includes an "Asus Precision Trackpad" driver...this is good...don't use the Asus one, thats where my issues were it seems
-Dabble around the ROG site, there I found a registry edit to increase the amount of time the keyboard backlight stays on, 1 minute is not enough nad the edit is easy (I can't recall the key's location offhand sorry).

This all took me like...2 hours at best, I waited till my SSD arrived from Newegg before I nuked it so it was a full, fresh start. It's been a week or so and I already have many, many hours solid of Raiding and racing, no further issues

 

[pondweed]

That's a nice De-crapify tutorial.

A fresh Windows install sounds Peachy, but Laptop didn't come with a reinstall disc. my only experience of reinstalling an operating systems is to boot from CD, wipe main partition, reinstall over that.
do i need to buy a windows 10 disc for reinstall?

yea i got the cheapest G752 model i could find, with a 970M. only on that was in budget.
im well up for putting an SSD in there eventually, im sure it would be helpful with video editing. but i gotta check if it will void Warranty.

 

[CelicaGT]

That's a nice De-crapify tutorial.

A fresh Windows install sounds Peachy, but Laptop didn't come with a reinstall disc. my only experience of reinstalling an operating systems is to boot from CD, wipe main partition, reinstall over that.
do i need to buy a windows 10 disc for reinstall?

yea i got the cheapest G752 model i could find, with a 970M. only on that was in budget.
im well up for putting an SSD in there eventually, im sure it would be helpful with video editing. but i gotta check if it will void Warranty.

Download the "Media Creation Tool" from MS site...it will guide you through the rest. You will need a 4gig or greater USB stick. As for the SSD afaik ASUS does not void the warranty for user upgrades, but I would contact them to be sure. I was willing to take the risk.