Graphic card drivers uninstall themselves on their own

prashant_31

Commendable
Aug 1, 2016
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I have a HP Pavillion Notebook 15 ab125ax. Following are the configurations:
Operating System: Windows 10 64-bit
RAM: 8 GB DDR3
HDD: 1 TB
Processor: AMD A10 8700P
Graphics: Primary: AMD R6
Secondary: AMD R7 M360
Few days back while I was watching a video on youtube the screen of my laptop blinked twice. So I restarted my laptop. After the restart when I tried to open the Radeon Settings a popup came saying no drivers are installed on the device or are not working properly.Then I thought a clean install of drivers will solve the issue so I installed the drivers again after cleaning everything related to the Graphics. But it didn't solve the issue and from that day onward whenever I try on install the drivers they get installed at first but after few minutes or after a restart they uninstall themselves again. One thing to mention when I install the drivers from HP website the drivers won't uninstall but whenever I try to install the graphic drivers using AMD autodetect software the driver uninstall themselves even after a successful installation. I also performed a system reset with the reset DVDs but the problem still is not resolved.
If anyone knows anything about it please help.
 

Calvin7

Honorable
Feb 19, 2013
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Drivers for your HP Pavillion Notebook 15 ab125ax should come exclusively from HP and not AMD.

Launch the HP Support Assistant

HP Support Assistant is pre-installed on HP Computers. It recommends the drivers needed to keep your PC up-to-date.
 

androbourne

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Jul 18, 2017
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Sounds like a possible driver conflict. it could be a few things causing this.

Windows 10 is known for automatically removing incompatible drivers during its install/updates. This could be one of those cases. Did your system come with Windows 10? If not did you check to ensure it was compatible with Windows 10 before doing the upgrade? (including devices).

That aside. First thing I would do it run DDU tool, removed ALL drivers and only install the most recent driver. If there is a driver conflict. This should fix it.

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
 

prashant_31

Commendable
Aug 1, 2016
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First of all thanks for the suggestion but that is not the case, also sorry for not adding that my laptop graphics comes under the dual graphics category. As far as the operating system is concerned then the notebook came with Windows 10 so that might not be the issue as well. I upgraded my Windows 10 to Creator Build as told. Also I ran some heavy graphics game like Watch Dog and Far Cry 3 at high graphics setting and they ran pretty well. So I think the dual graphic stuff was the only issue. But still if anyone can think of some other solution please tell.
 

Calvin7

Honorable
Feb 19, 2013
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Drivers for your HP Pavillion Notebook 15 ab125ax should come exclusively from HP and not AMD.

Launch the HP Support Assistant

HP Support Assistant is pre-installed on HP Computers. It recommends the drivers needed to keep your PC up-to-date.
 

androbourne

Prominent
Jul 18, 2017
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That is not 100% accurate. HP simply takes the amd or intel driver and applies simple changes to it and adds branding. A lot of the time getting the drivers straight from a PC manufacture will lead to out dated software. Grabbing the drivers straight to the source is already the best bet to get current drivers (aka amd or intel).

Either option will work. I would just suggest you check the HP version to see how out dated it is compared to whats currently out at amd or intels site. If it is not to out dated, use the HP driver. If it is, use the cards manufactures site instead. (amd or intel directly)
 
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