Hisense TV -> Philips Soundbar via ARC not working

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Apr 24, 2018
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Hi All,

I’ve purchased a new Hisense n7 4K 55inch TV. I also have a Philips soundbar which has arc capabilities, as does the tv.

When I connect them (to the correct arc ports) and turn the sound settings to arc (on both devices), no sound occurs. Absolutely nothing!

Have I done something wrong, or what can I do to fix it!?

Cheers
Christian
 
Aug 31, 2018
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Called Hisense and they cant help either, guided me thru every possibilities...so is it the TV or the Yamaha at fault?
 
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