How will I fix this? I need help ASAP

[helpmepls156]

So I have an Acer Aspire Es 14 and I tried to disable my windows defender and my anti virus to download this application. After that I cant open any apps anymore on my desktop, so i thought maybe i should restart it. After restarting and the startup is done this showed up:

PS: I havent downloaded the app yet I just disabled it.

Guys update so I started researching on booting my laptop into safemode and it said to tap windows+L but it didnt work so i tried windows+f12 and it brought me here:

So what will i choose?

 

[BadAsAl]

If you needed to disable protection to download something, that is a bad sign. Who knows what you actually downloaded.
I'd boot into recovery and try a system restore to before you downloaded the app. Then I wouldn't download that app again.

 

[nobspls]

Why would you ever disable protection? Seriously, you probably invited malware trojan etc. to infest your machine. You probably need to reinstall windows from scratch. Expect the worst at this point.

 

[helpmepls156]

So how do I actually fix it?

 

[USAFRet]

I tried to disable my windows defender and my anti virus to download this application. After that

And what did you "download"?
Pretty much anything that requires you to disable your AV solution is not something you want to download and run.

I'm thinking you don't have any relevant backups?

 

[vrumor]

So you ask for help, people are attempting to help you, and you down vote a person? After suggesting probably the only thing that will help you after YOU making a dumb decision.

 

[helpmepls156]

I tried to disable my windows defender and my anti virus to download this application. After that

And what did you "download"?
Pretty much anything that requires you to disable your AV solution is not something you want to download and run.

I'm thinking you don't have any relevant backups?

None, Im sorry for the trouble really

 

[helpmepls156]

Also, my friend who uses this app too works really fine for him so i dont actually know what happened and I havent really started downloading the app.

 

[SkyNetRising]

What application did you download/install?

Fix it by running System Restore and restore your pc to time before malicious app was installed.
If this doesn't work, then be prepared to reinstall windows.

 

[USAFRet]

None, Im sorry for the trouble really

So you've supposedly not downloaded and run whatever it is?
If that is the case, then you disabled something else.
Only you know what that might be.

System Restore, or a full wipe and reinstall of the OS and everything else.

 

[helpmepls156]

Im sorry but i didnt do it on purpose im new to this forum and I mistap it im really sorry for the trouble

 

[helpmepls156]

I tried running task manager but didnt work it wont show up

 

[helpmepls156]

Im sorry but I dont know how to system restore Im really sorry im really new to this stuff

 

[SkyNetRising]

Im sorry but I dont know how to system restore

You know - you can google it. First result:
https://www.lifewire.com/how-to-use-system-restore-in-windows-2626131

 

[nobspls]

If you were family and lived the area, I deal with crap like this all the time and I would just tell them bring the machine over and I would try to fix it, reinstall windows for them, or pull their drive out and run malwarebytes against it and see if there was quick and easy way to receover the thing, or at least back up their data. And I've got no idea I why I do this for free, but I have done this enough that I got backup copies of all their system drives.

But over the forums to fix a mess like this is too hard for no money. Sorry. I would start by calling Acer and you'll probably have to pay them for the restoration media and follow their instructions.

 

[helpmepls156]

Im so sorry but I actually cant because im in a black screen. Cant really do much task manager wont open or any other else but ctrl+alt+del works and the power button

 

[helpmepls156]

I TAPPED IT AGAIN IM SORRY

 

[helpmepls156]

I see then

 

[Corwin65]

Can we rewind for the OP a bit to try to help?

1 - What software were you trying to download, and from where?

Once that is answered, we can provide better steps.

 

[USAFRet]

Step by detailed step...what did you do, exactly?