How will I fix this? I need help ASAP

helpmepls156

Great
Apr 17, 2018
24
0
60
0
So I have an Acer Aspire Es 14 and I tried to disable my windows defender and my anti virus to download this application. After that I cant open any apps anymore on my desktop, so i thought maybe i should restart it. After restarting and the startup is done this showed up:




PS: I havent downloaded the app yet I just disabled it.

Guys update so I started researching on booting my laptop into safemode and it said to tap windows+L but it didnt work so i tried windows+f12 and it brought me here:

So what will i choose?
 

BadAsAl

Distinguished
If you needed to disable protection to download something, that is a bad sign. Who knows what you actually downloaded.
I'd boot into recovery and try a system restore to before you downloaded the app. Then I wouldn't download that app again.
 

nobspls

Proper
Mar 14, 2018
48
0
110
10
Why would you ever disable protection? Seriously, you probably invited malware trojan etc. to infest your machine. You probably need to reinstall windows from scratch. Expect the worst at this point.
 

USAFRet

Splendid
Moderator
I tried to disable my windows defender and my anti virus to download this application. After that
And what did you "download"?
Pretty much anything that requires you to disable your AV solution is not something you want to download and run.

I'm thinking you don't have any relevant backups?
 

vrumor

Distinguished
Jan 17, 2012
830
0
19,210
99
So you ask for help, people are attempting to help you, and you down vote a person? After suggesting probably the only thing that will help you after YOU making a dumb decision.
 

helpmepls156

Great
Apr 17, 2018
24
0
60
0


None, Im sorry for the trouble really
 

helpmepls156

Great
Apr 17, 2018
24
0
60
0
Also, my friend who uses this app too works really fine for him so i dont actually know what happened and I havent really started downloading the app.
 

SkyNetRising

Estimable
Jan 4, 2016
372
0
5,210
83
What application did you download/install?

Fix it by running System Restore and restore your pc to time before malicious app was installed.
If this doesn't work, then be prepared to reinstall windows.
 

USAFRet

Splendid
Moderator


So you've supposedly not downloaded and run whatever it is?
If that is the case, then you disabled something else.
Only you know what that might be.

System Restore, or a full wipe and reinstall of the OS and everything else.
 

nobspls

Proper
Mar 14, 2018
48
0
110
10
If you were family and lived the area, I deal with crap like this all the time and I would just tell them bring the machine over and I would try to fix it, reinstall windows for them, or pull their drive out and run malwarebytes against it and see if there was quick and easy way to receover the thing, or at least back up their data. And I've got no idea I why I do this for free, but I have done this enough that I got backup copies of all their system drives.

But over the forums to fix a mess like this is too hard for no money. Sorry. I would start by calling Acer and you'll probably have to pay them for the restoration media and follow their instructions.
 

helpmepls156

Great
Apr 17, 2018
24
0
60
0
Im so sorry but I actually cant because im in a black screen. Cant really do much task manager wont open or any other else but ctrl+alt+del works and the power button
 

Corwin65

Estimable
Nov 2, 2015
341
1
5,010
47
Can we rewind for the OP a bit to try to help?

1 - What software were you trying to download, and from where?

Once that is answered, we can provide better steps.
 

ASK THE COMMUNITY