HP ENVY Notebook wont allow to Factory Reset. NO DISK!

[Amhowerton]

I'm trying to do a factory reset on my laptop due to children and their downloads... I know the fastest way of doing this is by the disk that comes with the laptop at purchase, but lucky me, no disk. What are my options at this point?

 

[hang-the-9]

Many, if not all, newer systems do not come with set of disks but a recovery partition. There is often a backup utility in the system that you can use to make a backup set of disks yourself. Did you already try using the factory restore partition?

 

[Amhowerton]

Many, if not all, newer systems do not come with set of disks but a recovery partition. There is often a backup utility in the system that you can use to make a backup set of disks yourself. Did you already try using the factory restore partition?

yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.

 

[hang-the-9]

Many, if not all, newer systems do not come with set of disks but a recovery partition. There is often a backup utility in the system that you can use to make a backup set of disks yourself. Did you already try using the factory restore partition?

yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.

Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.

 

[Amhowerton]

Many, if not all, newer systems do not come with set of disks but a recovery partition. There is often a backup utility in the system that you can use to make a backup set of disks yourself. Did you already try using the factory restore partition?

yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.

Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.

i will contact HP support and see what they say. If this is resolved by them, i will update the thread. Thank you, Hang.