HP ENVY Notebook wont allow to Factory Reset. NO DISK!

Amhowerton

Prominent
Jul 11, 2017
3
0
510
0
I'm trying to do a factory reset on my laptop due to children and their downloads... I know the fastest way of doing this is by the disk that comes with the laptop at purchase, but lucky me, no disk. What are my options at this point?
 

hang-the-9

Titan
Moderator


Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.
 

hang-the-9

Titan
Moderator
Many, if not all, newer systems do not come with set of disks but a recovery partition. There is often a backup utility in the system that you can use to make a backup set of disks yourself. Did you already try using the factory restore partition?
 

Amhowerton

Prominent
Jul 11, 2017
3
0
510
0


yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.
 

hang-the-9

Titan
Moderator


Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.
 

Amhowerton

Prominent
Jul 11, 2017
3
0
510
0


i will contact HP support and see what they say. If this is resolved by them, i will update the thread. Thank you, Hang.
 
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