HP Notebook 17-x010ca fell 3ft onto a rug.
Backlight works (brightness, too) but NO picture. No beeps, no flashing lights. It'll brighten/dim as it goes through booting up, but no image. Nothing showing with a flashlight.
Everything appears to work fine when hooked up to my TV (login screen shows, picture looks fine, connects to wifi, no apparent issues). Tried holding the power button with no power source then rebooting (popular advice on forums/YouTube), too.
Unseated/reseated ribbon (computer end (I think?) and LCD end), but no change. Tried accessing boot options via laptop monitor, no go. Can't seem to access it via the secondary (TV)?
Running Windows 10, and has been used just for under 2 years without issue.
HP website says:
"If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer."
Tried that - didn't work either.
At this point, what kind of a mess am I dealing with?
Everything appears to work fine when hooked up to my TV (login screen shows, picture looks fine, connects to wifi, no apparent issues). Tried holding the power button with no power source then rebooting (popular advice on forums/YouTube), too.
Unseated/reseated ribbon (computer end (I think?) and LCD end), but no change. Tried accessing boot options via laptop monitor, no go. Can't seem to access it via the secondary (TV)?
Running Windows 10, and has been used just for under 2 years without issue.
HP website says:
"If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer."
Tried that - didn't work either.
At this point, what kind of a mess am I dealing with?