HP ENVY Notebook wont allow to Factory Reset. NO DISK!

Amhowerton

Prominent
Jul 11, 2017
3
0
510
I'm trying to do a factory reset on my laptop due to children and their downloads... I know the fastest way of doing this is by the disk that comes with the laptop at purchase, but lucky me, no disk. What are my options at this point?
 
Solution


Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.

Amhowerton

Prominent
Jul 11, 2017
3
0
510


yes sir, i tried to do the factory reset in the pc settings menu, theres an error that pops up and it wont let me continue.
 


Often errors when trying to do a factory reset, if the partitions were not messed with, is because of a disk error.

Did you contact HP support? Without disks you will need to download a base Windows version and install it using the license code on the laptop, if there is one. For newer systems the activation code can be in the BIOS.
 
Solution

Amhowerton

Prominent
Jul 11, 2017
3
0
510


i will contact HP support and see what they say. If this is resolved by them, i will update the thread. Thank you, Hang.