I am having a problem logging in to Skype using my MS account, Skype username or Facebook account.

[a cooperator]

Hi,

First of all, since I didn't find any Skype category, I posted my thread in the 'Apps General Discussion' category. Though I don't know if this is suitable category or not.

I have Windows 10 Home Edition(64-Bit) installed on my PC and I have Skype version '6.11.59.102'



Although I have tried to log in to the Skype using my correct Skype user name and PW, I have been faced with "Skype cannot connect" in each try.

Even when trying to lunch the "skype.com", I found the page cannot be reachable.



Even when tried to log in to Skype using my Microsoft account(...@hotmail.com), and the PW associated, I was faced with "sorry, something went wrong. Please try again". Though I am sure that the MS Email and PW are correct.

Also, trying to log in to Skype using my Facebook account, I found the same issue.



I know that the Skype version used is not the latest version, however, whenever trying to upgrade it via the checking updates, I found this error below. Though I don't think that the issue logging in to my Skype account is related to the Skype version

Also, trying to manually go to the Skype website to download the upgrade manually as said in the above screen shot didn't make any difference. When trying to click on the point mentioned in the screen shot above, I found the Skype website I was redirected to wasn't opened, and I was faced with this below:
Hmm, we can't reach this page.
Try this
•Make sure you’ve got the right web address: http/ui.skype.com
•Refresh the page
•Search for what you want





I don't have any problem opening any other websites or signing to other chat applications. I don't access to the internet via proxy at all. So, no need to setup Skype to connect to the internet.


This screen shot below shows the Skype connection options I am using

 

[Ralston18]

Does "www.skype.com" work?

 

[a cooperator]

Does "www.skype.com" work?

Thanks a lot,
No, it doesn't work. All other websites and chatting clients work, except 'Skype'
Whenever trying to open "www.skype.com", or even "https/community.skype.com", I was faced with:
Hmm, we can't reach this page.
Try this
•Make sure you’ve got the right web address: http/skype.com
•Refresh the page
•Search for what you want


OR:
Hmm, we can't reach this page.

Try this
•Make sure you’ve got the right web address: https/community.skype.com
•Refresh the page
•Search for what you want

 

[Ralston18]

Try uninstalling and reinstalling Skype. Could be some file corruption problem with the software.

 

[a cooperator]

Try uninstalling and reinstalling Skype. Could be some file corruption problem with the software.

Thanks a lot,
I even have tried logging in to latest version of Skype portable program, and the same issue happened.
I don't think that the issue is related to uninstalling and reinstalling the Skype. Or otherwise, 'Skype.com' would be opened.
All other websites and chatting clients work, except 'Skype'
Whenever trying to open "www.skype.com", or even "https/community.skype.com", I was faced with:
Hmm, we can't reach this page.
Try this
•Make sure you’ve got the right web address: http/skype.com
•Refresh the page
•Search for what you want

OR:
Hmm, we can't reach this page.

Try this
•Make sure you’ve got the right web address: https/community.skype.com
•Refresh the page
•Search for what you want

 

[Ralston18]

If the Skype app is corrupted it may run, start, but not able to present itself as necessary for the web site to open.

All the more so if a download/upgrade failed.

I think that if the problem was a username/password problem you would receive a definitive response accordingly.

However, I looked into other possible issues:

You might check your hosts file:

https/en.wikipedia.org/wiki/Hosts_(file)

And here is some additional information and background via Skype:

https/community.skype.com/t5/Windows-desktop-client/Skype-can-t-connect-most-likely-router-problem-no-clue-what-else/m-p/4452489

Also ---

https/community.skype.com/t5/Windows-archive/Which-ports-to-use-instead-of-80-and-443/td-p/4252835

https/community.skype.com/t5/Windows-desktop-client/what-port-should-i-use-for-skype/td-p/4398606

Note the UPnP comments.

 

[rgd1101]

can you ping the site?
should get the least get the ip address.

 

[a cooperator]

If the Skype app is corrupted it may run, start, but not able to present itself as necessary for the web site to open.

All the more so if a download/upgrade failed.

I think that if the problem was a username/password problem you would receive a definitive response accordingly.

However, I looked into other possible issues:

You might check your hosts file:

https/en.wikipedia.org/wiki/Hosts_(file)

And here is some additional information and background via Skype:

https/community.skype.com/t5/Windows-desktop-client/Skype-can-t-connect-most-likely-router-problem-no-clue-what-else/m-p/4452489

Also ---

https/community.skype.com/t5/Windows-archive/Which-ports-to-use-instead-of-80-and-443/td-p/4252835

https/community.skype.com/t5/Windows-desktop-client/what-port-should-i-use-for-skype/td-p/4398606

Note the UPnP comments.

Thanks a lot,
Hardly the Skype community link was opened, and While reading one comment of those comments in the sky community on the second link from the top, I found this below

What is the version of Internet Explorer installed on your computer?. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

Thanks a lot,
First of all: While the previous installation of Skype desktop app(Skype 5.6.0.105) was installed, I even couldn't open the 'web-based skype' (Skype.com) at all, and so I even couldn't sing in to my in to my Skype account for web-based Skype. Also, I couldn't sign in to my Skype account via Skype desktop app.
However, after uninstalling the Skype desktop app((.Skype 5.6.0.105) without installing any other version, the issue of opening and signing in to my Skype account for web-based Skype was fixed. However, I don't know why? All what I did is I uninstalled Skype desktop app, and I didn't install any other Skype desktop app.
Was the issue a server side( Skype server was having a problem)?
Now, I installed the Skype desktop app again and I can log in to Skype desktop app with either a account.(MS or Skype account). Also, I can sign in to web-based Skype account.

Moreover, I would be saying that I am using MS Edge. However, there is a IE 11 associated. So, do you think the issue is related to IE version.

 

[Ralston18]

Related to IE version? Really do not know one way or another.

However, I will speculate that somewhere there was some problem that was quietly fixed or just went away on its own with some other software change that may have been made. Skype, MS Edge, IE.... who knows which one?

Could be that your initial uninstall "housecleaned" some configuration setting or a faulty process/service that created the login problem. Once that problem was gone, then the second Skype desktop app install was able to work.

 

[a cooperator]

can you ping the site?
should get the least get the ip address.

Thanks a lot,
I am sometimes still faced with a problem opening web-based skype. When typing 'www.skype.com' in the address bar of a browser, I was faced:

"Hmm, we can't reach this page.

Try this
•Make sure you’ve got the right web address: https/www.skype.com
•Refresh the page
•Search for what you want"

This is the result of 'ping www.skype.com'

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Mohammad>ping www.skype.com

Pinging livecmswesteurope.cloudapp.net [40.115.34.155] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 40.115.34.155:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Mohammad>

When typing the ip address 40.115.34.155 for Skype in the address bar of a browser(MS Edged, or IE11) , I was faced with this warring:

There is a problem with this website’s security certificate.
The security certificate presented by this website was issued for a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Recommended Click here to close this webpage.
Not recommended Continue to this website (not recommended).
More information More information


Since I know that ip address it is for Skype, then I clicked on 'Continue to this website", and I was faced with the same error:

"Hmm, we can't reach this page.

Try this
•Make sure you’ve got the right web address: https/www.skype.com
•Refresh the page
•Search for what you want"

 

[Ralston18]

To me it does appear that there additional problems beyond your install and configuration: i.e., internet connectivity to the Skype website and some possible attempt to hijack or spoof the Skype website.

 

[a cooperator]

To me it does appear that there additional problems beyond your install and configuration: i.e., internet connectivity to the Skype website and some possible attempt to hijack or spoof the Skype website.

Thanks a lot,
I agree with you there is internet connectivity since I became faced again with the 'sorry, we couldn't connect to Skype, please check your internet connection and try again' whenever lunching the Skype desktop app.

However, the most strange things are:
1- Why I don't have any problem with opening other websites and chat clients.
2- when running 'ping skype.com', then I found these results: lose of 100%

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Mohammad>ping skype.com

Pinging skype.com [104.40.50.126] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 104.40.50.126:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Mohammad>

3- ping any other sites, gave me a lose of 0%, let me say 'bing dropbox.com'
C:\Users\Mohammad>ping dropbox.com

Pinging dropbox.com [108.160.172.238] with 32 bytes of data:
Reply from 108.160.172.238: bytes=32 time=857ms TTL=42
Reply from 108.160.172.238: bytes=32 time=402ms TTL=42
Reply from 108.160.172.238: bytes=32 time=788ms TTL=42
Reply from 108.160.172.238: bytes=32 time=1210ms TTL=42

Ping statistics for 108.160.172.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 402ms, Maximum = 1210ms, Average = 814ms

 

[rgd1101]

ping in not a good test as some server don't accept ping. It does show you got the their IP address.
You could test it with a VPN to see if you might be getting block.

 

[a cooperator]

ping in not a good test as some server don't accept ping. It does show you got the their IP address.
You could test it with a VPN to see if you might be getting block.

Thanks a lot,
1- You meant that some dns servers don't accept 'ping'

2- If I were blocked to access Skype by Skype owner, then I think I would be only blocked/banned to access my Skype account, and not for accessing the Skype website.

3- I don't have any VPN, however, I have another Website- unblocking Software, Anonymity Online Software called 'Tor torbrowser' with which I have tried opening the Skype.com, and I found that the skype was opened well, and I was logged into my web-based Skype account well. However, 'TorBrowser' opens any website very slowly(taking too long to respond). It isn't like opening the website with normal way(Via IE, or any other browsers). Also, even although the Skype was opened well in TorBrowser, I want to use the Skype desktop app(Skype client). How to log in to my account. Do you think that I am blocked by my ISP to use the Skype. What is the solution?

4- Do you think that is router-related issue since I sometimes can access to the Skype.com or Skype desktop pp?

 

[rgd1101]

1)no, on the "Request timed out" on the ping skype.com
2)doubt it skype owner, more like your isp or something

4)If you think is your router, connect your computer directly to the modem and test it out

 

[a cooperator]

1)no, on the "Request timed out" on the ping skype.com
2)doubt it skype owner, more like your isp or something

4)If you think is your router, connect your computer directly to the modem and test it out

Thanks a lot,
I have a TP-Link Router/Modem which is configured via PPPoE to access internet.

Bear in mind, even although the Skype was opened via the TorBrowser, I found it takes too long time to respond. And even some other Skype pages don't open at all via the TorBrowser like the community.skype.com following below:
The connection to community.skype.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

 

[Ralston18]

Clarification request: Is your Tor Browser software from The Tor Project (.org) site?

You wrote " I have another Website- unblocking Software, Anonymity Online Software called 'Tor torbrowser".

Two browsers: Torbrowser and Tor torbrowser? Uninstall one or the other for testing purposes if both are installed.

Need to try identifying the problem by elimination - and that includes rgd1101's suggestion about bypassing the router.

 

[a cooperator]

Clarification request: Is your Tor Browser software from The Tor Project (.org) site?

You wrote " I have another Website- unblocking Software, Anonymity Online Software called 'Tor torbrowser".

Two browsers: Torbrowser and Tor torbrowser? Uninstall one or the other for testing purposes if both are installed.

Need to try identifying the problem by elimination - and that includes rgd1101's suggestion about bypassing the router.

Thanks a lot,
Yes, my Tor Browser is from the Tor Project(.org) site. I am sorry I wrote 'To torbrowser'. I only have one Tor Browser 6.0.5 installed. While opening Skype.com or singing in to my web-based Skype account via the Torbrowser, then it opened well. However, I always see ALL websites opened via TorBrowser take too long time to respond. They open very slowly.
I have a laptop which doesn't have built-in modem. So, I wouldn't be able to directly plug the ADSL line to my laptop to have an internet access.
Also, I don't have a dedicated modem(device only working a modem). I only have Wireless N USB ADSL2+ Modem Router.
I tried to configured that Modem Router via PPPoE and I connected to the internet. However, Skype.com or Skype desktop app doesn't work at all.