i have a new toshiba satelite with windows 10 it goes to my locked screan and i can not type in the password it will not go to

[glenn hoffman]

it will not let me type in password it just stays on locked screen like the keyboard is not woking any ideas

 

[Laptop_Nerd]

Hi,

Does your keyboard work while it's inside Windows already? Is it happening only on the lock screen?

Do try these troubleshooting steps that may help.
- Uninstall/reinstall the keyboard driver from Device Manager.
- Once uninstalled just reboot your laptop and it should reinstall automatically after the reboot.
- If these doesn't work try and connect an external keyboard and see if the same problem will persist because if it does it means you'll need to perform a complete factory reset with it.
- If it does happen still after the factory reset you'll need to contact Toshiba support.

 

[glenn hoffman]

Hi,

Does your keyboard work while it's inside Windows already? Is it happening only on the lock screen?

Do try these troubleshooting steps that may help.
- Uninstall/reinstall the keyboard driver from Device Manager.
- Once uninstalled just reboot your laptop and it should reinstall automatically after the reboot.
- If these doesn't work try and connect an external keyboard and see if the same problem will persist because if it does it means you'll need to perform a complete factory reset with it.
- If it does happen still after the factory reset you'll need to contact Toshiba support.

 

[glenn hoffman]

the clock and date move but no cursor or keys work how do i get to device manager to uninstall

 

[jarotech]

Hi, did you try an external keyboard like Laptop_Nerd did suggest?

 

[glenn hoffman]

Hi, did you try an external keyboard like Laptop_Nerd did suggest?

 

[glenn hoffman]

i am in the process of finding one

 

[llopiano]

Mine Toshiba keyboard locked up when I installed windows 10.