Question Internet headache

[Oscacat]

Unable to connect to Internet on probook 450 g3 running new install of windows 7 64bit,
Internet connected but no access. I have updated new drivers and trawled the Internet for answers and followed all available fixes with no joy.
Any help would be appreciated

 

[rgd1101]

did it have a ip address? dns server?

 

[Oscacat]

Yes I believe so set to auto detect

 

[Oscacat]

Yes I believe so set to auto detect

Also TCIP 4 internet
TCIP 6 no connection

 

[COLGeek]

Try this, manually set your DNS address to Google's and see if you are able to connect (8.8.8.8).

 

[Oscacat]

Try this, manually set your DNS address to Google's and see if you are able to connect (8.8.8.8).

Thank you will give it a go

 

[Oscacat]

Thank you will give it a go

Still the same

 

[COLGeek]

What IP address does your system get assigned to it? Should be something starting with 192.168.x.x, if like most home networks.

 

[Oscacat]

What IP address does your system get assigned to it? Should be something starting with 192.168.x.x, if like most home networks.

192.168.1.247

 

[COLGeek]

Are you connecting via a wired or wireless connection? Also, are other devices connected correctly? If so, how many devices do you have connected to your router?

 

[Oscacat]

Are you connecting via a wired or wireless connection? Also, are other devices connected correctly? If so, how many devices do you have connected to your router?

I have tried wireless and wired but get same result.
There is 1 connection which is hive

 

[COLGeek]

Is the time on your computer correct, including timezone?

Have you tried both HTTP and HTTPS sites?

Is your router configured to use a "whitelist", to which specific MAC addresses must be entered to allow Internet access?

Have you reset your router, recently?

 

[Oscacat]

Is the time on your computer correct, including timezone?

Have you tried both HTTP and HTTPS sites?

Is your router configured to use a "whitelist", to which specific MAC addresses must be entered to allow Internet access?

Have you reset your router, recently?

Time and time zone is correct, not sure about the other two (I'm not a pc wizard). I have reset the router which is a bt smart hub

 

[COLGeek]

Do you have admin access to your router?

 

[Oscacat]

Do you have admin access to your router?

Yes I do

 

[COLGeek]

Yes I do

Look to see if there are any settings limiting what devices can/can't connect. Can you verify whether your router "sees" the internet?

 

[AlHuneke]

Butting in here but I saw you were still running Windows 7. Unless you have an Enterprise license, that is an unsupported OS and does not receive security updates from MS. You need to mover to Windows 10 or 11. Doing that may (with some luck) also fix you connectivity issue.....

 

[Oscacat]

Look to see if there are any settings limiting what devices can/can't connect. Can you verify whether your router "sees" the internet?

There doesn't seem to be any limiting, yes it sees the Internet i have a desk to pc thats working fine

 

[Oscacat]

Butting in here but I saw you were still running Windows 7. Unless you have an Enterprise license, that is an unsupported OS and does not receive security updates from MS. You need to mover to Windows 10 or 11. Doing that may (with some luck) also fix you connectivity issue.....

I think you mite be right AlHuneke

 

[COLGeek]

I think you mite be right AlHuneke

A properly configured Win 7 device should still be able to access the Internet. However, the advice to move to Win 10 is good from a security standpoint. Win 11 won't like your 6th gen CPU in the aforementioned laptop.