laptob shuts down

[moussf]

Hi
i have a Pavilion g7 series. i did get the black screen and then the blue screen i managed to get the laptop to work again, however as soon as i start playing a video game it shuts down. any idea what could be broken with it?

 

[dodger46]

Possibly overheating.
Try Speccy to see what your temps are like
http/download.cnet.com/Speccy/3000-2094_4-75181811.html
and if your GPU not showing try GPU-Z
http/www.techpowerup.com/gpuz/
To stress your machine and watch temps at same time, run the Windows Experience Index test

 

[moussf]

Possibly overheating.
Try Speccy to see what your temps are like
http/download.cnet.com/Speccy/3000-2094_4-75181811.html
and if your GPU not showing try GPU-Z
http/www.techpowerup.com/gpuz/
To stress your machine and watch temps at same time, run the Windows Experience Index test

I used the given program and ran the game at the same time the cpu nor the motherboard temp never went higher than 61 but the laptop did shut down. any other ideas?

 

[dodger46]

i did and it says that my CPU temp is 62 and my motherboard temp is 61. i only have google chrome on. is that normal?

Sounds OK, but you need to stress your machine. With Speccy open, go to your Start Screen and type Computer, Right Click on the box that says Computer and from the bottom of the screen choose 'Properties'
Click on Windows Experience Index' then 'Re run the Assessment'
Click on the Speccy window and watch your temps while the test is running....

 

[moussf]

i did and it says that my CPU temp is 62 and my motherboard temp is 61. i only have google chrome on. is that normal?

Sounds OK, but you need to stress your machine. With Speccy open, go to your Start Screen and type Computer, Right Click on the box that says Computer and from the bottom of the screen choose 'Properties'
Click on Windows Experience Index' then 'Re run the Assessment'
Click on the Speccy window and watch your temps while the test is running....

i did everything. while the test is running the cpu and motherboard temp goes from 49 to 62 and both temp indicators turn red. the laptop didnt shut down tho. ( sorry for bothering but i really have no clue what is wrong or broken THANKS FOR YOUR HELP AND FAST REsponse)

 

[dodger46]

Did you try with GPU-Z? 62 is OK for your CPU/Mobo, but your GPU might be warmer than that. If you try GPU-Z click the 'Sensors' tab to see if there's graph of temperature. Not all GPUs have a monitorable Temperature Sensor.
If you don't see any temperature problems try running System File Checker.
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow and then Enter (Note spaces!)

 

[moussf]

Did you try with GPU-Z? 62 is OK for your CPU/Mobo, but your GPU might be warmer than that. If you try GPU-Z click the 'Sensors' tab to see if there's graph of temperature. Not all GPUs have a monitorable Temperature Sensor.
If you don't see any temperature problems try running System File Checker.
Winkey plus 'X'
Choose Command Prompt (Admin)

there was no noticeable temp change. i did the command prompt code, it keeps saying reboot and i do it and it gives me an update but i still have the same problem. :-(. can this problem be related to my video card?
Type sfc /scannow and then Enter (Note spaces!)

 

[dodger46]

Did you try with GPU-Z? 62 is OK for your CPU/Mobo, but your GPU might be warmer than that. If you try GPU-Z click the 'Sensors' tab to see if there's graph of temperature. Not all GPUs have a monitorable Temperature Sensor.
If you don't see any temperature problems try running System File Checker.
Winkey plus 'X'
Choose Command Prompt (Admin)

there was no noticeable temp change. i did the command prompt code, it keeps saying reboot and i do it and it gives me an update but i still have the same problem. :-(. can this problem be related to my video card?
Type sfc /scannow and then Enter (Note spaces!)

It's quite a common fault with HP Laptops, that the GPU overheats and causes problems such as yours, shutdowns and loss of display. I don't understand why SFC is causing problems, it normally completes and gives you a report without rebooting.
Try Command prompt as before, this time type chkdsk /f /r then Enter.
(note spaces before /). Type Y and Enter to run the program when you restart Windows. Expect it to take a long time if you have a large drive. Use this to check out the chkdsk log
http/www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
It's just possible that your HDD has a problem, if so this should find it...

 

[moussf]

Did you try with GPU-Z? 62 is OK for your CPU/Mobo, but your GPU might be warmer than that. If you try GPU-Z click the 'Sensors' tab to see if there's graph of temperature. Not all GPUs have a monitorable Temperature Sensor.
If you don't see any temperature problems try running System File Checker.
Winkey plus 'X'


I did the process, and i am about to check too see if it worked. i think you should know this that this laptop has worked properly for 1 year and 6 months however a month ago windows 8 gave a update out and as soon as the update went throw on my pc i started having the random shut down when i am in game ( this info might help) thank you again for all your effort.
Choose Command Prompt (Admin)

there was no noticeable temp change. i did the command prompt code, it keeps saying reboot and i do it and it gives me an update but i still have the same problem. :-(. can this problem be related to my video card?
Type sfc /scannow and then Enter (Note spaces!)

It's quite a common fault with HP Laptops, that the GPU overheats and causes problems such as yours, shutdowns and loss of display. I don't understand why SFC is causing problems, it normally completes and gives you a report without rebooting.
Try Command prompt as before, this time type chkdsk /f /r then Enter.
(note spaces before /). Type Y and Enter to run the program when you restart Windows. Expect it to take a long time if you have a large drive. Use this to check out the chkdsk log
http/www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
It's just possible that your HDD has a problem, if so this should find it...

 

[moussf]

Did you try with GPU-Z? 62 is OK for your CPU/Mobo, but your GPU might be warmer than that. If you try GPU-Z click the 'Sensors' tab to see if there's graph of temperature. Not all GPUs have a monitorable Temperature Sensor.
If you don't see any temperature problems try running System File Checker.
Winkey plus 'X'
Choose Command Prompt (Admin)

there was no noticeable temp change. i did the command prompt code, it keeps saying reboot and i do it and it gives me an update but i still have the same problem. :-(. can this problem be related to my video card?
Type sfc /scannow and then Enter (Note spaces!)

It's quite a common fault with HP Laptops, that the GPU overheats and causes problems such as yours, shutdowns and loss of display. I don't understand why SFC is causing problems, it normally completes and gives you a report without rebooting.
Try Command prompt as before, this time type chkdsk /f /r then Enter.
(note spaces before /). Type Y and Enter to run the program when you restart Windows. Expect it to take a long time if you have a large drive. Use this to check out the chkdsk log
http/www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
It's just possible that your HDD has a problem, if so this should find it...

here is the result:


TimeCreated : 7/28/2013 11:33:20 AM
Message :

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
175360 file records processed.
File verification completed.
1213 large file records processed.
0 bad file records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
241502 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
Cleaning up 192 unused index entries from index $SII of file 0x9.
Cleaning up 192 unused index entries from index $SDH of file 0x9.
Cleaning up 192 unused security descriptors.
Security descriptor verification completed.
33072 data files processed.
CHKDSK is verifying Usn Journal...
36388680 USN bytes processed.
Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...
175344 files processed.
File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...
18172366 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.
No further action is required.

102399999 KB total disk space.
29319472 KB in 140412 files.
110700 KB in 33073 indexes.
0 KB in bad sectors.
280359 KB in use by the system.
65536 KB occupied by the log file.
72689468 KB available on disk.

4096 bytes in each allocation unit.
25599999 total allocation units on disk.
18172367 allocation units available on disk.

Internal Info:
00 ad 02 00 b8 a5 02 00 fe f2 04 00 00 00 00 00 ................
64 00 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 d...+...........
a0 02 27 7c 15 00 00 00 04 00 00 00 00 00 00 00 ..'|............

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[dodger46]

Nothing seriously wrong with your Drive, then. Did you get any result with GPU-Z? Did the Temperature sensor show up?
If not you could try blowing through the Fan area with a can of compressed air (In both directions) in the hope that it may remove dust build-up. Otherwise if you have two sticks of RAM you could try removing one a at time to see if the shutdown recurs.

 

[moussf]

Nothing seriously wrong with your Drive, then. Did you get any result with GPU-Z? Did the Temperature sensor show up?
If not you could try blowing through the Fan area with a can of compressed air (In both directions) in the hope that it may remove dust build-up. Otherwise if you have two sticks of RAM you could try removing one a at time to see if the shutdown recurs.

i got cpu z i dont see a sensor tab. the tabs go in order of. cpu caches mainboard memory spd graphics about

 

[dodger46]

Nothing seriously wrong with your Drive, then. Did you get any result with GPU-Z? Did the Temperature sensor show up?
If not you could try blowing through the Fan area with a can of compressed air (In both directions) in the hope that it may remove dust build-up. Otherwise if you have two sticks of RAM you could try removing one a at time to see if the shutdown recurs.

i got cpu z i dont see a sensor tab. the tabs go in order of. cpu caches mainboard memory spd graphics about

Sensor probably doesn't exist, then. Not all Manufacturers provide them. There is likely to be a build-up of dust in the Laptop Fan which you may be able to remove with compressed air, but the most effective way is to open up your laptop and give the fan a thorough clean. This may involve stripping the laptop down to the motherboard, not easy. I do this a lot, and I usually replace the plastic thermal pad on the GPU with a copper shim to improve efficiency, but that's another story.

 

[moussf]

Nothing seriously wrong with your Drive, then. Did you get any result with GPU-Z? Did the Temperature sensor show up?
If not you could try blowing through the Fan area with a can of compressed air (In both directions) in the hope that it may remove dust build-up. Otherwise if you have two sticks of RAM you could try removing one a at time to see if the shutdown recurs.

i got cpu z i dont see a sensor tab. the tabs go in order of. cpu caches mainboard memory spd graphics about

Sensor probably doesn't exist, then. Not all Manufacturers provide them. There is likely to be a build-up of dust in the Laptop Fan which you may be able to remove with compressed air, but the most effective way is to open up your laptop and give the fan a thorough clean. This may involve stripping the laptop down to the motherboard, not easy. I do this a lot, and I usually replace the plastic thermal pad on the GPU with a copper shim to improve efficiency, but that's another story.

I did open the laptop and clean the fan how ever i still have the same problem. is there any way for me to figure out that if that specific program shutting down my pc? i think you are right i have to replace my fan.

 

[dodger46]

Try playing a DVD. If your laptop shuts down then there's a fair chance it's GPU is overheating. Or try another game to see if it causes a shutdown.
It might be worthwhile looking to see if there are any mini dump files, I found this software, but don't know how good it is!
http/www.resplendence.com/whocrashed_resets
Software download
http/www.resplendence.com/download/whocrashedSetup.exe

 

[moussf]

Try playing a DVD. If your laptop shuts down then there's a fair chance it's GPU is overheating. Or try another game to see if it causes a shutdown.
It might be worthwhile looking to see if there are any mini dump files, I found this software, but don't know how good it is!
http/www.resplendence.com/whocrashed_resets
Software download
http/www.resplendence.com/download/whocrashedSetup.exe

I did get another laptop due to the reason that i do some pc gaming programming and i needed one, however THANK YOU FOR YOUR HELP and you have taught me a lot.