Laptop Audio Hardware Problem


Oct 2, 2014
Problem description: About two weeks ago my Asus notebook computer froze while playing a song. The sound lagged until the battery eventually died because the power button was even unresponsive.
Switching on again, the device sound was dead, all else normal. Media players give an error message and fail to open, or start playing a song. YouTube video plays without audio. When doing the speaker test, an error message also appears. Earphones the same.
The IT technitian dit all the checks and said the problem must be hardware related. Media players not operating normally makes me think the problem could be software related. Any suggestions?