Question Laptop freeze when connected to monitor

[Anderdid]

Hello,
I have a problem with my laptop freezing when the monitor is connected. When it freezes for example if I watch something on youtube audio in my headphones still works but it has some robotic voice. Keyboard is not working. Only way to get my laptop back is by restarting it. It only happens when I have connected monitor. First, it was like monitor was flickering after some time happend this problem. When I connect monitor with my phone it works normally. What can cause the problem and what can I do to fix it?

Laptop is ASUS X510UN-EJ425T:
i5-8250U
MX 150
8GB
256GB M.2

 

[COLGeek]

What kind of connection are you using to connect to your monitor?

 

[Anderdid]

What kind of connection are you using to connect to your monitor?

I using HDMI to HDMI. I tried usb-c, but laptop does not support that.

 

[COLGeek]

When connected to the monitor, are you also still using your internal display? What resolution is your monitor?

 

[Anderdid]

When connected to the monitor, are you also still using your internal display? What resolution is your monitor?

Yes, I using internal display. I tried to set only monitor, but after some time he still freeze.
Internal display and monitor are both 1920x1080. Monitor is 75hz, but it does not matter because he still freeze.

And sometimes laptop does not load or does not recognize the monitor.

 

[COLGeek]

Have you tried different HDMI cables?

 

[Anderdid]

Have you tried different HDMI cables?

Yes, still the same.

 

[COLGeek]

Are both your Intel (integrated) and Nvidia (dedicated) video drivers up to date?

 

[Anderdid]

Are both your Intel (integrated) and Nvidia (dedicated) video drivers up to date?

Yes

 

[COLGeek]

Can you tell if both GPUs are actually working?

 

[Anderdid]

Can you tell if both GPUs are actually working?

Yes, when I doing tests they are working.

 

[COLGeek]

Honestly, this seems to be a port issue.

Have you tried the VGA port? Also, are you using a mini HDMI adapter with a standard HDMI cable?

 

[Anderdid]

Have you tried the VGA port? Also, are you using a mini HDMI adapter with a standard HDMI cable?

My laptop does not have VGA. He only have HDMI and USB-C, but USB-C doesn't support video output.

 

[COLGeek]

My laptop does not have VGA. He only have HDMI and USB-C, but USB-C doesn't support video output.

This is why I asked:

ASUS Vivobook 15 X510UN - Tech Specs｜Laptops For Home｜ASUS USA

Detailed specification of ASUS Vivobook 15 X510UN Tech Specsï¼Processor:Intel® Core⢠i7 7500U Processor, <br>Intel® Core⢠i5 7200U Processor, <br>Intel® Core⢠i3 7100U Processor, <br>Intel® Core⢠i7 8550U Processor, <br>Intel® Core⢠i5 8250U Processor, ãOperating...

www.asus.com