Laptop freezing/audio lag

[RekoHart]

Hello everyone!

Recently my <2 month old laptop has been having some lag issues. Whether I am watching a video on youtube, playing a game from Steam, or watching a movie off the hardrive, the audio freezes multiple times, playing the same droning tone for a few seconds before continuing as normal. Sometimes it will continue to lag, changing tone. I've never experienced this issue, and after thoroughly searching my computer for spyware, I am at a loss. During these lag problems, the disk memory usage spikes/holds at 100%, while the actual RAM memory holds steady. The CPU % sometimes spikes to 100%, but only for a moment and irregularly.

Any help is appreciated, and if you need any info let me know. I can make the problem return easily, and will be posting a video shortly demonstrating the problem.

 

[zink1701]

Monitor your thermals using core temp and see how high the temps spike, it sounds like it could be overheating. We have an old laptop that does the same thing, I had to purchase a cooling tray for it as it was like having a small furnace on my knee.

 

[RekoHart]

I downloaded a program for monitoring it and right now this is what it is reading:

CPU 1:73 / 163
CPU 2:79 / 174
CPU 3:76 / 168
CPU 4:74 / 165

Edit: Turned off the game and any tab with streaming sound/video. Temps dropped down to high 120's to low 130's

 

[zink1701]

is that Celsius? if so those temps are way to high. Under heavy load with stock cooling and no overclocks you should see temps no higher than low 80/high 70's. Are the vents clear from dust? Are the vents being blocked when in use? If they are clear then there is a problem with either The CPU cooler or the cooler is not seating correctly on the CPU. When on can you hear the CPU fan spinning?

 

[RekoHart]

Yes I can hear it spinning.

The only vent, situated on the left side, is never blocked and is free from dust.

 

[RekoHart]

I purchased a cooling pad for my laptop, still no change. I noticed it doesn't have this problem playing games, even with high RAM usage

 

[RekoHart]

With no load, the temps are sitting around low 90's to mid 100's. The lag problem has yet to return, although a group of different problems have arisen. I am currently trying to duplicate the problem, before signing it off and solved.