Laptop sound problems

[Matthew Longworth]

Hi guys.
My friend asked me to fix his laptop after he dropped it on the floor (the dc jack was broken). After I desolded the dc jack a little piece of the mobo came away with it, so I had to order a new mobo. After getting it all up and running, I have since noticed that there is no audio even after uninstalling it from device manager all it says is no speakers or headphones plugged in. But I have checked and double checked the cabling any ideas? I install the windows drivers but all that comes up is the high definition audio device.

The laptop is an asus x54x win 7 64

 

[Warrior of Cats]

Make sure you install all of the motherboard's drivers from their website.

 

[Matthew Longworth]

Thank you for your answer Ill get onto tat as soon as possible. Ill let you know the outcome.

 

[Warrior of Cats]

Great, I hope that works! If it does, please let me know by choosing my answer as the "Best Answer" so I know this worked for you! If not, reply again and we can see if we can figure it out.

 

[Matthew Longworth]

Sorry for the lateness of the reply.
I have updated everything now and it says there is now no audio output device is installed. Have I got the wrong driver maybe?
Thank you for your time as well

 

[Matthew Longworth]

Also do I need to do a BIOS flash?

 

[Warrior of Cats]

What is the motherboard, and im not sure yet.

 

[Matthew Longworth]

http/www.aliexpress.com/item/Wholesales-original-Laptop-X54C-motherboard-for-ASUS-100-Fully-tested/1754613111.html

This is the motherboard I bought to replace the damaged one from the laptop.

 

[Warrior of Cats]

I think I found it.

Check here under AUDIO: http/support.asus.com/download.aspx?SLanguage=en&p=3&m=X54C

It should say Realtek Audio. Download it from there and tell me what happens.

 

[Matthew Longworth]

I believe I have found the problem. When trying to download the driver from the website it comes up with asus sonicfocus 3.0 GUI failed. Im just going to do a registry clean and malware clean too, as people have said it can become corrupted. Ill keep you up to date with it.

Thank you for your time and patience.

 

[Warrior of Cats]

No problem. That sounds like a good idea because it can become corrupted. Let me know how it goes!

 

[Matthew Longworth]

I have uninstalled it and even reinstalled it. And the same error code comes up. about the sonicfocus 3.0 gui failing. Do you know if its imbedded in the driver and if so how to get it to work.

Should I do a full factory reset of the computer if this programs not working?

 

[Warrior of Cats]

Is the motherboard the same as the one it came with?

 

[Matthew Longworth]

Yeah they are both the same mobo. Sorry for the late reply.

 

[Matthew Longworth]

I was thinking would installing the driver in safe mode?

 

[Warrior of Cats]

I found something. Try this

1. Click the start button 2. Type "Device Manager" in the search box at the bottom 3. Click on device Manager in the list of options that show up 4. In the device manager expand the section called "Sound, Video and Game Controllers" 5. Right Click one that ends with "Audio Device" and choose Uninstall 6. Restart your computer 7. Windows will automatically re install a new sound driver 8. Test your sound.

 

[Matthew Longworth]

I have just reformatted the computer and its still the same problem. So could it actually be a hardware problem? still the snicfocus 3.0 gui fail. I tried the uninstall thing before the reformat too.