Laptop turning off

[Guest]

Hello,
My brand-new E1-571 laptop forces closure mid-activity without warning, at least every hour. Occasionally after 5-10 minutes.
I have changed / removed all hibernate, sleep or closure settings, virus-checked and scanned, re-set to factory settings and checked battery is full / keep plugged into the mains.
Please help me with any suggestions!

 

[kenrivers]

Is the laptop very hot when it shuts down?

 

[Brett928S2]

Hi

CLOSING due to age... but please start another thread if you are still having problems , which I will answer promptly...

All the best Brett