Letter keys on keyboard don't work. Numbers do. Can't log in to fix driver.


Dec 17, 2017
The keyboard diagnostic that I did while rebooting (avoiding Windows) shows that the keyboard keys all work fine. It's probably the driver and Windows that aren't getting along.

The laptop has touchscreen. I tried to log in with that. It's the same problem with that as the real keyboard - the numbers work, letters don't.

All the instructions I've seen that look like they might help involve being logged in and doing stuff in Device Manager. Can't get there from here. :-(

Here's one that I would try if I could log in: https://support.hp.com/us-en/document/c03738933

This is a new computer. HP - Windows 10.


Thank you for your help!
You will need to turn off the laptop, connect an external keyboard, and then turn it on. Then you can do what you need to and once done reboot the device, disconnect the external keyboard, and then use the attached one.