Mar 11, 2020
6
0
10
0
I have a ASUS GL503VM Laptop (ROG Strix) and it always has the following problem.

I turn on the Laptop, entire my Windows PIN, and after the keyboard does not receive input for a few seconds, it becomes unresponsive. None of the keys work.

The keyboard becomes responsive again when any USB device is unplugged or plugged into a USB port on the laptop. It is as if this USB event resets the keyboard. However, as soon as the keyboard does not receive input for a few seconds, it turns off again. This makes the keyboard basically unusable.

I have notices several things that may be useful for anyone who can help me figure this out:

While none of the keys are working, if I press for instance, "ddddddd" or any combination of keys, when the USB event occurs, turning the keyboard back ON, the computer spits out "ddddddd" as if it was holding it in a buffer or something. So I can type a full sentence with the dead keyboard, plug in the USB, and the full sentence will appear on the screen.

Another thing is that disconnecting/connecting USB devices causes HID Keyboard Devices to stack up in the device manager. Each time a USB event occurs, another HID device appears under Keyboards in the Device Manager. If I right click one of these devices while the keyboard is dead, and click "scan for hardware changes" this also resets the keyboard the same way a USB event does.

https://ibb.co/RDx2n8C - image of Device Manager with multiple HID devices


I am really hoping that someone can help me figure out how to solve this issue, as currently I am using a bluetooth keyboard with my laptop, and I would much rather be able to use the built in Laptop keyboard. Any help is greatly appreciated
 
Try this and see if it helps...

  1. Uninstall the keyboard driver.
  2. Reboot (completely shut it down and then turn it back on) the computer (without reinstalling the driver).
  3. When it restarts, it should reinstall the driver on its own.
Just make sure you have disconnected the external keyboard completely. If this alone doesn't work, then repeat it but also have the computer forget the external keyboard you have been using. So that if connected again, it would have to be set up as new to the device. If any other keyboards have been connected before as well, I would go through and forget them as well before repeating the above.
 
Mar 11, 2020
6
0
10
0
Try this and see if it helps...

  1. Uninstall the keyboard driver.
  2. Reboot (completely shut it down and then turn it back on) the computer (without reinstalling the driver).
  3. When it restarts, it should reinstall the driver on its own.
Just make sure you have disconnected the external keyboard completely. If this alone doesn't work, then repeat it but also have the computer forget the external keyboard you have been using. So that if connected again, it would have to be set up as new to the device. If any other keyboards have been connected before as well, I would go through and forget them as well before repeating the above.
Thanks for the reply. Unfortunately, this did not work. I guess it is not a driver issue?
 
Thread starter Similar threads Forum Replies Date
Nayhal Laptop Tech Support 1
Kjlaptop Laptop Tech Support 0
F Laptop Tech Support 4
V Laptop Tech Support 1
K Laptop Tech Support 4
G Laptop Tech Support 13
H Laptop Tech Support 1
C Laptop Tech Support 1
E Laptop Tech Support 2
N Laptop Tech Support 7
V Laptop Tech Support 1
J Laptop Tech Support 1
M Laptop Tech Support 1
N Laptop Tech Support 2
K Laptop Tech Support 1
T Laptop Tech Support 1
M Laptop Tech Support 1
J Laptop Tech Support 3
K Laptop Tech Support 1
C Laptop Tech Support 1
Similar threads
Question Keyboard flashes then laptop shuts off while trying to turn on
Question Acer Aspire 3 Series Laptop keeps turning off, however it is on when i pressed the keyboard continously. If i stop, it turns off. How to fix this?
Question When i turn laptop on,keyboard backlight and charging led light turn on but screen is black,fan not spinning and hard disk not on
Laptop turns off when laptop keyboard is clicked
laptop screen won't turn on
Water spilled on laptop. Laptop turns off after 10 seconds
Solved! Water spilled on my Lenovo laptop then after 2 weeks the keyboard light was on but the screen turn black what should I do
Help, laptop won't turn on
asus rog strix laptop wont turn on, keyboard backlight and fans work however
my laptops keyboard has stopped responding. i didnt clean it or anything, it just wasnt working suddenly when i turned it on.
Turn on backlights GP-series MSI Laptop
How do I turn off on screen keyboard on a asus laptop?
can't turn off on screen keyboard also laptop is locked forgot password
Laptop make a loud beeping sound whenever i turn it off and mouse+Keyboard problem
Laptop won't turn on when dims
Laptop suddenly turning off when leaning on keyboard area. HELP!!!
in my laptop keyboard , i can not turn on led light ...what need i do??
hp probook nonremovable buttery laptop not turning on the keyboard lights and sound and fan is working but display not showin
How do I turn the hot keys off on my HP laptop
Laptop screen wont turn on but fan does

ASK THE COMMUNITY