Malware/Adware infected my computer but only does anything on firefox

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meisterkreig

Estimable
Jul 16, 2014
2
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4,510
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Is there a way to get rid of it? I was running anti-virus but that hasn't detected anything so I'm wondering what to do about it.
 
0
MarkW

MarkW

Distinguished
Dec 7, 2009
196
0
18,710
26
I recommend doing the following.

1) Power up your computer, and press and hold down the F8 key. You must do this before the Windows logo appears. This will take you into Safe Mode. Select Safe Mode with networking from that screen.
2) Uninstall any anti-virus program you now have installed.
3) Download BitDefender (anti-virus), and run it.
http://www.bitdefender.com/solutions/free.html
4) Download Malwarebytes and run it.
https://www.malwarebytes.org/antimalware/
5) Download and run CCleaner.
http://www.piriform.com/ccleaner/download
6) Shutdown and restart.
 
0
dextermat

dextermat

Distinguished
Sep 21, 2007
634
0
19,010
49
Hi,

Boot in safe mode with networking

Goto bleepingcomputer.com

download and run: JRT==> rogukiller ==> adwcleaner ==> reboot

then malwarebytes .

if you have xp / windows 7 you can run a combofix as administrator

if the problem persiste might as well do backups and reinstall.
 
0
MarkW

MarkW

Distinguished
Dec 7, 2009
196
0
18,710
26
I recommend doing the following.

1) Power up your computer, and press and hold down the F8 key. You must do this before the Windows logo appears. This will take you into Safe Mode. Select Safe Mode with networking from that screen.
2) Uninstall any anti-virus program you now have installed.
3) Download BitDefender (anti-virus), and run it.
http://www.bitdefender.com/solutions/free.html
4) Download Malwarebytes and run it.
https://www.malwarebytes.org/antimalware/
5) Download and run CCleaner.
http://www.piriform.com/ccleaner/download
6) Shutdown and restart.
 
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