Malware Mic Issue

[oniciuca]

I have been trying to help my friend with an issue and just short of nuking the HDD and having him just start over with a fresh format; I cannot think of anything else that I can do with his current issue.

The issue: When using his mic the volume is being forced to 0.
The (previous) solution: I told him to install Malwarebytes and run it, and it worked

The current state: he has run Malwarebytes many times and is issue is still prevailing.

I have told him to try deleting the drivers, he has tried some things he has found on forums.
I am out of ideas, I was hoping I could pick your brain for some new ideas.

 

[Corwin65]

Can't see malware doing that, it sounds like a driver issue or a setup issue. Did he uninstall any other mic drivers and reinstall?

 

[oniciuca]

Can't see malware doing that, it sounds like a driver issue or a setup issue. Did he uninstall any other mic drivers and reinstall?

He has told me he tried uninstalling the drivers and reinstalling them, and that has not fixed it, the only reason I call it a malware issue, is because from the reading online everyone seems to be calling it that, as well as malwarebytes fixed it before, unless it was just a band-aid and the issue never really left.

 

[scout_03]

give us all parts name and model in the system with the os he use

 

[oniciuca]

give us all parts name and model in the system with the os he use

mobo: GIGABYTE GA-990FXA-UD3
CPU: AMD FX-8350
memory: (2) G.SKILL Ripjaws X Series 8GB (2 x 4GB)
PSU: Thermaltake Toughpower DPS G 850W
GPU: EVGA GTX 760 2GB
Win7

 

[scout_03]

these are the latest audio driver for is chipset http/www.guru3d.com/files-details/realtek-hd-audio-2-75-driver-download.html