Microsoft Gives Dog His Own Xbox Live Account

[Kelavarus]

The world has gone to the dogs!

 

[aapocketz]

the fact that "microsoft grants refund" is an unprecedented event, to me is not the best PR. Reminds me of http://en.wikipedia.org/wiki/Windows_refund

 

[aapocketz]

this needs an edit button

http/en.wikipedia.org/wiki/Windows_refund

 

[dxwarlock]

not sure whats worse..his dog on the xbox while he was in bed.
or that he went to bed, with that thing.

 

[cookoy]

microsoft grants an unprecedented refund to a dog, but not to its regular human customers? This world is going to the dogs.

 

[Guest]

I have had satisfactory experiences with MS's customer support - albeit when the product was within warranty.
When the dongle blew on my wireless desktop, I called for a replacement and received an entirely new desktop free of charge. Not even shipping was charged.
Only problem was, they sent me the wrong one... Another call to MS solved the problem and I received the correct replacement 2 days later. I was not even asked to ship back the wrong one they had mistakenly sent.
Compared to most others, I'd have to say their service center and warranty replacement policy are pretty darn good.

 

[yang]

microsoft PR department is really top notch these days, I can't think of a simple complaint against them.

 

[brendano257]

[citation][nom]wesblog[/nom]This is unprecedented. From my experience Microsoft customer support only exist to inform you they are keeping your money. Every representative I have spoken to has told me they are completely incapable of giving refunds on inappropriate charges and one recommended I dispute it with my credit card company. Sure enough AMEX got my 7.95 back but one week later my xbox account was suspended despite 11 months remaining on my prepaid card, which, by the way, is not refundable.[/citation]


Well had your report made it into the mainstream news...then I'm sure they would have given you a refund for PR, but since your just a lowly customer, your don't matter. Welcome to Microsoft =P

 

[Square_Head]

Maybe the dog was his GF? I tell you what.. there is a chubby chaser in lots of gamers. Donuts FTW!

 

[anamaniac]

[citation][nom]aapocketz[/nom]this needs an edit buttonhttp/en.wikipedia.org/wiki/Windows_refund[/citation]
Thank you. Very interesting read...
I wonder how this would go over in Canada... worth a try I guess.

 

[mook33]

great PR move. Really.

 

[falchard]

I guess this is how the conversation went:

Microsoft Support: Hello, this is XBox Live Support how may I help you?
Greg: My dog ate my controller and bought 5000 points.
MS: HAHAHAHAHAHAHAAH
Greg: Are you laughing at me?
MS: Ohh sorry, uhh canceled the CC transaction.

 

[Major7up]

I would rather see better service to human customers...and why the hell can't I make my own Gamer Picture? c'mon MS, I would even pay for it!