[citation][nom]wesblog[/nom]This is unprecedented. From my experience Microsoft customer support only exist to inform you they are keeping your money. Every representative I have spoken to has told me they are completely incapable of giving refunds on inappropriate charges and one recommended I dispute it with my credit card company. Sure enough AMEX got my 7.95 back but one week later my xbox account was suspended despite 11 months remaining on my prepaid card, which, by the way, is not refundable.[/citation]
Well had your report made it into the mainstream news...then I'm sure they would have given you a refund for PR, but since your just a lowly customer, your don't matter. Welcome to Microsoft =P