Norton Ghost bogged everything down. Makes cpu run slower, and always asks for backup media. Today I talked with Acer customer support 1-800-816-2237. I was told to do a complete system recover, right back to OEM specs. It only took 30 minutes, all info and files were lost, no big deal. After that I was able to make both recovery discs. Yea! Also noted machine runs faster, uses about 15% less ram and CPU also. Overall a win, win.