my hp envy x360 15m-bq121dx won't turn on and has no led lights on

May 4, 2018
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I have a fairly new, perfect condition, hp envy x360 convertible. Bought 4 months ago. Opened it up 2 days ago and it wouldn't turn on. I have tried to hard restart it. It has an enclosed battery so I can't pull that out to reset.
 
NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first.


Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

 
Jun 6, 2018
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This just happened to my wife's x360. It may have to do with an update or old driver, but HP has not posted anything so far. The x360 convertible has a non-removable battery. Hard reset does not seem to help.
 

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