My ux305 screen crashed and I cannot restart the computer holding the power button just puts it to sleep

Aster224

Commendable
Jun 15, 2016
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0
1,510
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I have tried holding the power button for over 60 seconds and all it does it go to sleep i am currently at work so it's hard to do literally anything without it does anyone have a way to fix this?
 
Hi,

Please do try these troubleshooting steps that may help.
- Since the battery is built in, doing a hard reboot won't be possible.
- Unplug the AC adapter then try pressing and holding the power button until everything is off.
- If it will still just go into sleep mode, last option would be to open the back of your laptop to remove the battery to completely shutdown the laptop.
- Here's a video guide on how to disassemble the laptop: https://www.youtube.com/watch?v=PBb4WmV3uFE
- Once the battery is out, unplug the AC adapter as well then press and hold the power button for 20 seconds then put everything back together then try booting it up again.

Hopefully this will help. :)
 
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