Need help solving HP software issues :(

veinemaree

Commendable
Mar 6, 2016
1
0
1,510
0
Hey guys, I have a very annoying (and persistent) issue with my HP laptop...

So yesterday, I booted it up as normal, and the keyboard didn't work. I got no response from pressing ANY of the keys, so I could not enter my password to login. This has never occurred before. I hit ESC as it booted up again to see if I could use the keyboard before it booted to get into the Setup window, so I could get into BIOS, system recovery, etc.

This did not work (still absolutely no response from any key presses). Fast forward to today. I tried it again and this time it worked. I was able to get into BIOS and found that the arrows keys as well as the WASD and Function keys all worked just fine, indicated it was not a hardware issue.

However, the keyboard still did NOT work (as described above) properly when I got passed the Windows Logo. I read somewhere on another forum that by uninstalling the default keyboard driver in Device Manager and then rebooting the computer would FIX this. I followed the instructions but this did not fix the issue.

Normally, this would be a simple fix; I could just go HP's website and download the drivers right? Not anymore. In place of ALL the drivers they used to offer (I used this site before to fix some AMD GPU drivers on the same laptop - shocker, right?) they now only have ONE option; I can click "Learn More about Windows Updates"...

So I go to check for updates (thinking I need one), and Windows 10 is already up to date, meaning I can do nothing. I have not recently updated Win10 either, so what gives? On top of that (making matters so much more confusing than they needed to be) the next time I turned on my laptop, the keyboard was working just fine! And now the touchpad doesn't work!!! What gives??? Now they keep randomly switching back and forth, sometimes neither will work, but I never get lucky enough to have both working when I boot up.

Is there any way to resolve this? I appreciate any and all help!
Specs:

HP Pavilion G7-2504ca

Intel Core i5-3210M @2.5GHz
8 GB DDR3
~750GB HDD, 5400RPM
AMD HD Radeon 7670M
Windows 10 64-bit
 

hang-the-9

Titan
Moderator
Sounds like a physical defect. Re-seat the keyboard connections, if that does not help, a new keyboard is pretty cheap (last one I got for a laptop was $15 and worked great). Just look around for a good price, the replacements on ebay should work fine, and would be much less than buying one directly from HP.
 
Hi,

Here are some troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug its AC adapter then press and hold the power button for 20 seconds then boot it back up then test it again.
- If it doesn't work for troubleshooting purposes connect an external USB mouse and keyboard.
- If both device will work normally I would suggest reinstalling Windows 10 first.
- Here's how to run a complete factory reset with your laptop.
- http://support.hp.com/us-en/document/c04758961
- If after the factory reset and the same problem will persist I would suggest contacting HP for a repair if it's still under the factory warranty.
 

hang-the-9

Titan
Moderator
Sounds like a physical defect. Re-seat the keyboard connections, if that does not help, a new keyboard is pretty cheap (last one I got for a laptop was $15 and worked great). Just look around for a good price, the replacements on ebay should work fine, and would be much less than buying one directly from HP.
 
Thread starter Similar threads Forum Replies Date
SkiBaBopBaDopBop Laptop Tech Support 1
S Laptop Tech Support 4
TadeleD Laptop Tech Support 1
Kraim Laptop Tech Support 1
ina_dee Laptop Tech Support 8
C Laptop Tech Support 9
Myrtillo Laptop Tech Support 4
hotplug7191 Laptop Tech Support 9
Merak908 Laptop Tech Support 3
C Laptop Tech Support 2
N Laptop Tech Support 2
JaqueRabbit Laptop Tech Support 16
S Laptop Tech Support 1
S Laptop Tech Support 3
J Laptop Tech Support 1
N Laptop Tech Support 1
T Laptop Tech Support 1
C Laptop Tech Support 1
S Laptop Tech Support 1
K Laptop Tech Support 3
Similar threads
How To [SOLVED] Freezing/Stucking BIOS on ASUS ROG logo after installing SSD. GL702VM & others ASUS rog laptops
Question Lenovo Thinkpad T440p crashing on all operating systems (solved)
Solved! my lenovo idea pad laptop wont turn on and wont charge. how to solve
Solved! (Solved)My keyboard is imputing abnormal characters when press a key
Solved! ThinkPad E590 games unplayable. *SOLVED*
Question [SOLVED] Freezes on boot, fine in safe mode
Solved! [Solved] Fan causes beeps and shutdown
Question how do i do to increase dedicated video ram as EGPU ? i'm using xfx rx 470 as EGPU , but i dont see it increases my dedicated video memory (SOLVED)
Question My keyboad types random things when i try to type like the date (solved)
Question Dell Inspiron N5030 Very Very Extremely Slow Issue how do i solve ?
Question My Windows 8.1 PC shut down while installing updates because of an error. Now I can't go past the booting up screen because of a fatal error that appe
Question (Solved) Google Chrome: Transparent Overlay Distorting Text?
Solved! my acer comouter always will popup aption setup utility ,how to solve it
Solved! My cat sat on my keyboard on my laptop and now the keyboard is locked up [SOLVED]
Solved! Im typing shift +" this and it print @ how to solve it?
Solved! how to solve my laptop shutdowns automatically after semo minute what is shall i do
ssd upgrade issue SOLVED
Solved! No Bootable Device - Please Restart System. How to solve??
how do i solve the problem of AMD RADEON 6400M error
Long beep sound how to solve

ASK THE COMMUNITY