New Asus ROG G501V stuck on "Just a moment..."

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Brocodo

Estimable
Aug 31, 2014
10
0
4,560
0
Hi there,

I recently bought a new laptop, the Asus ROG G501V with pre-installed windows 10. So I turned it on and did some windows 10 setup. Things like country, timezone, etc and then a network password. Although I am not sure if I typed the password right.

So after that he started to setup windows 10 I guess, but now it stays on "Just a moment..." forever. I let it be like this for at least 3 hours yesterday. So then I read on the internet that it has to be connected to a network cable or wifi to eventually update windows or something.

So today, I plugged in an ethernet cable and started it up again. But it's already been 3 hours and it's still stuck on the "Just a moment...".

How can I fix this. How long should this screen maximum take?

Thanks for any help! :)
 

Brocodo

Estimable
Aug 31, 2014
10
0
4,560
0


So if I get this right, I can reinstall windows 10 on an existing windows 10 that is already on the laptop and I don't need an additional key or something?
 

Brocodo

Estimable
Aug 31, 2014
10
0
4,560
0


Thanks for your help, but it doesn't work or fix the issue.

I just called the company and they will give me a refund.
 
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