hello, I have a problem with a laptop I recently bought from asus, it is a high spec laptop and is laggy as hell crashes etc now I sent it in for repair by asus (RMA) it came back and all they did was reinstall the OS it did not fix the problem. I believe that asus will tell me to send it in for another RMA again and I doubt it will be fixed im not sure how I should approach this situation or how I can get them to replace/fix my laptop any suggestions would be appreciated