No internet access

[BeanieCuppy]

No internet access after my isp fibre broadband went down 2 days ago even though it's up now , my modem is working fine but for my router , there's a red light under the internet label..
However , I'm still able to connect to it via wifi with my laptop and mobile but there's no internet access.

If I use wired connection , there's a error saying invalid ip configuration and after running ipconfig , my ip under ipv4 is 169.254.xx (can't rmb)while if I use wifi , the ip is the usual 192.168.xx ip . Is my router spoiled ? Thanks in advance for the help !
Things I tried so far :
- On/off modem & router
- Unplug and replug the cables for modem & router

 

[lollos97boom]

Okay, first of all try from your pc and not your phone. The address 169.254.... you get in your laptop it's the link local address which means that the dhcp on your router is not working and cannot give you an ip address. So the problem is with your router. Try the command ipconfig/renew in cmd to get a new ip. If this does not works set your pc to a static ip address so you can tell if its a problem with the router. Also post me the model of your router so i can help you and the version of windows your using.

 

[BeanieCuppy]

Ipconfig /renew doesn't work and my pc is already set to a static ip address . My router is huawei hg256s , using windows 7

 

[Colin Lee]

Damn I was going to ask 'have you tried turning it off and back on again'....

Have you tried the reset feature of the router?

 

[thevandalsfan101]

Try a hard reset of the router. Hold reset button in for 30 seconds. Unplug the router while still holding in the reset button for 30 seconds. plug the router back in while still holding the reset button in for an additional 30 seconds. (HOLD RESET BUTTON FOR ENTIRE 1 MINUTE AND THIRTY SECONDS) This will wipe your router back to factory settings. meaning the IP address should get set back to 192.168.1.1. Then reconfigure your router back to the way you had it ie: SSID name and security settings. Just fixed this problem on my router today.

 

[truegenius]

don't set static ip address ( unless you have paid for a private static ip which i think you didn't because it is used in server )
set it to automatic
you can follow settings described here http/www.legitinformation.com/solved-problem-of-web-page-not-loading-dns-error/ it will solve slow internet problem too which occurs due to default dns
if you still not able to connect to internet then you will need to contact your isp as it could be a problem of line ( noise or bad port or any other problem )

 

[rgd1101]

Try this 1

1) Right click on "Internet Explorer" icon --->click on "Properties" ---> Click on "Connections" tab--> Click on LAN settings button. In that window uncheck all the options, if you notice any option selected--->Click on OK---> Click on OK.

If the problem still exists, go to step 2.

2) Make sure that IP address and DNS server was set to obtain the address automatically.
Click on Start --> In search bar type ncpa.cpl and press "Enter".
Right click on your Network icon ---> Select "Properties" ---> scroll down and double click on "Internet Protocol[TCP/IP]" . Make sure that "Obtain IP address automatically" and "Obtain DNS server address automatically" options are selected.
3) Click on Start --> In search bar type devmgmt.msc and press "Enter". Type this command

ipconfig /all

and press enter. Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers are having addresses.
4) Check your firewall (try to turn it off to see if it helps).
5) Try to deactivate your antivirus to see if it helps. If you have McAfee, uninstall and reinstall it.

Note from Shahab1210 : Click on Start --> In search bar type ncpa.cpl and press "Enter". Right click on your Network icon ---> Select "Properties" ---> scroll down and double click on "Internet Protocol [TCP/IP]", set your "Preferred DNS Server" to 8.8.8.8 (Google) or 4.2.2.4 (OpenDNS)

Step 3:
If nothing works, Simply Restore Factory Settings of router using 192.168.1.1 to Reset Everything. Also Don't forget to use a Valid Gateway, Many of them mistakenly go to 19216811is not the Correct IP Address

1)Don't necro thread
2)Please don't plagiarize, cite the source
https/ccm.net/forum/affich-604532-connected-but-no-internet-access