• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

No sites outside of Google will load

Mew1023

Prominent
Jul 3, 2017
1
0
510
I have a Surface Pro 3 and for the last three days I have been completely unable to load any webpage outside of Google, Gmail, Youtube, and Facebook (so anything owned by google). The few articles or tutorials I have seen online did not lead to any resolution and I'm out of ideas of what to do and am really hoping someone can help.
I have tried on Chrome, Internet Explorer, and Edge with no results. When a different webpage is entered, there is a long loading screen before an error message pops up that reads: "This site can't be reached" "took too long"

What I Have Tried:

  • Restart Computer
    Run virus scan with Avast
    Run virus scan with Windows Defender
    Run updates
    Uninstall updates and reinstall
    uninstall/reinstall Chrome
    Run additional virus scans
    Restart router

Currently my system has Windows 10. I do not believe that any updates or changes were made to the system before this issue popped up.

I