Not able to hear all sounds through my headset


Jul 14, 2017
So I'm having an issue where I can only hear some sounds like background music but not voices in videos I am watching. I have tried to check the balance settings but for my Logitech G433 headset there doesn't seem to be any. Unplugging them just a tiny bit seems to have gotten all the sound back but then I am left with the issue of my mic not working because it's not plugged in all the way. Any suggestions would be greatly appreciated!