I am setting up Outlook for the first time with an IMAP account, I've used it for years with POP3. I was on the phone yesterday with a guy from Microsoft for 30 minutes and while he was able to explain to me how IMAP works over and over he left me still completely confounded as to what the purpose of the "Personal Folders" folder is. If it's the default, why doesn't your account info go in there? And if I'm not using it because Microsoft created another account folder, then why can't I delete it and leave the folder that I actually work with? It makes no sense to me. Can someone please explain better than a Microsoft associate?