Phone keeps crashing, not even new.

[EMIN3M]

I used to have a Sony Ericsson with a basic Java feature, now I have a basic android phone, not so bad, cheap, works well enough, for both phones,(for my android this started just today), it simply crashes and then turns itself back on then crashes again. If I manage to somehow keep the screen on for a little longer than normal it turns white, then the logo comes and it turns on again. Since this happened on my Sony Ericsson I already know it's a software malfunction. just want to know how/why this happens, how can I prevent it, and unlike last time I would like to fix it at home, but I doubt I can without going to a customer care centre, since it's still under warranty it shouldn't be a real problem.

 

[dish_moose]

It's under warranty - take it back. It could be one of many problems - none of which we can diagnose.
-Bruce

 

[Apanzee]

Try and do a hard reset before you take it in to claim your warranty.

Make sure the phone is off, then hold volume down + power until a menu appears (if it doesn't work, try volume up). Navigate using the volume keys and the power button to make selections. Find the factory reset option and confirm that's what you want to do.

Let it do it's thing, it should only take about 10 minutes.

If it's still glitching after, take it to customer service.

 

[EMIN3M]

Alright thanks, I didn't know you could do a hard reset. I'll try both, I was going to go for repair soon anyway. 😀

 

[EMIN3M]

I tried your hard reset method, it worked, as in I could see the screen, but immediately before I could pick an option the phone froze. Then I couldn't do anything. Thanks all the same

 

[alicepattinson]

I think the device is really broken, Better go for a repair ASAP. Good luck

 

[EMIN3M]

It worked! It worked, the hard reset worked, I hadn't realised that you had to use the buttons to pick an option, I assumed it was via touch screen. Thanks so much Apanzee! I gotta admit, I'm sort of addicted to the damn thing, so I'll try and use it much less. Nevertheless thanks!

 

[Apanzee]

Lol 😛

Not a problem, I'm glad you got it figured out.

I'm going to close this thread now; if you need any more help in the future feel free to post again.