Please help me Antivirus using too much cpu

Muath Abdeljaber

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May 27, 2015
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So i uninstalled norton 360 because it was using like 40-65% cpu at all times. i thought that was the problem until i downloaded AVG too, it did the same exact things. this does not happen on any other computer except for this one. What do i do?
 

JackNaylorPE

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That's a common occurrence which for some strange reason seems to pop up soon after your paid subscription expires. Can you post a pic of task manager Processes tab ranked by CPU usage most to least (click on column name to rank).
 

Muath Abdeljaber

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May 27, 2015
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here is a screenshot of my tast manager and here are my pc specs http://imgur.com/xRkbmTg (imgur form)
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 7108MB RAM
Page File: 2748MB used, 12551MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
Display Devices
---------------
Card name: AMD Radeon(TM) R7 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon(TM) R7 Graphics (0x130F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_130F&SUBSYS_85CB1043&REV_00
Display Memory: 4333 MB
Dedicated Memory: 1005 MB
Shared Memory: 3328 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell D2015H (Analog)
Monitor Model: DELL D2015H
Monitor Id: DELF063
Native Mode: 1920 x 1080(p) (60.000Hz)

i am not scanning anything


 

JackNaylorPE

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AVG Prot. Service = 41.3%
AVG Online Service = 5.1%
AVG Shield Service = 0.5%
VProtect Application = 1.5%

That's just under 50% and there's prolly AVG activity hidden in some of those MS services

I get 4-10% while running a full scan w/ BitDefender .... 0-1% when running in background.

Question: Why is there a McAfee icon on your desktop ? Norton, McAfee, AVG .... you can never have two active AV scanners resident at the same time. You can use a 2nd AV in **passive** mode... that is runs scans but doesn't monitor your activity w/o issue but two active scanners is a invitation to problems like yours. You also have Advanced Systems Care which also scans for malware


Suggest that you:

1. Uninstall all security applications
2. Use any special 'remove tools" on the manufacturers web site for each application (check vendor forums)
3. Run Appremover
http://www.appremover.com/
4. Use Ccleaner to remove any reference to McAfee, Norton, AVG and anything else that mighta been in there.
5. Reboot and use ccleaner again to make sure

Reboot and install just one AV application

 

Muath Abdeljaber

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May 27, 2015
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i didn't even notice McAfee and i use system care for defragment and driver update not the anti virus, how do i disable it. and why is my avg using like 50% cpu? also forgot to tell you that avg uses more CPU when im gaming, why is this?
 

Muath Abdeljaber

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May 27, 2015
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i use driver update and defrag, etc :/
 

Muath Abdeljaber

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May 27, 2015
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where do i find these features?(EDIT: found them) and secondly nobody has told me how to fix my problem lol
 

JackNaylorPE

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What features ?

From above post:

1. Uninstall all security applications
Uninstall AVG
Uninstall McAfee
Uninstall ASC

2. Use any special 'remove tools" on the manufacturers web site for each application (check vendor forums)
Visit the vendors web sites and go on the forums.... look for (do a search on) "removal tool". If you find one, download and use it


3. Run Appremover
http://www.appremover.com/
Download and Run it

4. Use Ccleaner to remove any reference to McAfee, Norton, AVG and anything else that mighta been in there.
https://www.piriform.com/CCLEANER

Run the registry cleaner checking 1 box at a time in the left panel.... carefully review the results for anything that includes any of the recently uninstalled programs and check the box for that line. When done, tell it to clean those entries.... it will ask if you want to save a copy in case you want to undo.... say yes, if you are afraid you might have checked something you weren't supposed to. Repeat for each of the remaining checkboxes on left

5. Reboot and use ccleaner again to make sure
After you have done that, we will be able to diagnose if anything else needs to be done

If the problem is resolved. next we will .....

http://www.av-test.org/en/antivirus/home-windows/

click on the top of the column that says "Performance" or "Protection"

Start working ya way down from the top till ya see something you are comfortable with


 
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