Razer Megalodon headset not playing sound

[Paul_M]

Hi there, I've had my megalodon headset for a while now, but have recently brought a new computer. The headset was working fine on my old system but isn't working on my new one. When I plugged the device in it was detected fine, and it says that the headset is my default playback device, yet no sound plays through google chrome or iTunes.

Interesting point: Attempting to play a song through iTunes results in the song staying at 0.00seconds, sound plays through the speakers when I unplug the headset. I have the headset plugged into a 3.0 front USB port. Thanks Paul

 

[AngryThisGuy]

Try plugging it in into a usb 2.0 port. Made a difference with some of my devices.

 

[Paul_M]

Hi, thank you for the quick response, ok it IS working on a back panel 2.0 port, however it's kind of inconvenient having it plugged in there. Is there a way to get it working in the 3.0 ports? Thanks

 

[AngryThisGuy]

Probably not, but you can always get a front panel usb 2.0 addition for 3.5 inch bay like this: http/www.amazon.com/Inch-Internal-Front-Panel-Port/dp/B0051MVNNA/ref=sr_1_1?s=electronics&ie=UTF8&qid=1347667300&sr=1-1&keywords=usb+2.0+front+panel
and then route the cable to the back, or you can get the type that uses an inside usb 2.0 header.

 

[g36Ecstasy]

its not an Acer PC by any chance? I had the same problem with an Acer M3970 (I have upgraded some components but CPU/MB/Ram is still original). headset is faulty in the rear ports. if i plug it into the front port of the PC case, It works fine. I suspect the front USB hub is a separate controller to what operates the rear ports.

I was having the same problems with iTunes playing no sound and remaining at 0:00 and Windows Media player had a massive attack of uselessness, I thought I'd managed to destroy my MP3 collection. Games wouldn't even recognise that there was an audio device attached to the computer (after i disabled on board audio in the troubleshooting process). Microphone on the headset still worked though because i could see a volume level appearing in the mixer.

I am waiting to hear more from Razer in regards to their thoughts.

 

[waspbait]

If you're still having troubles I found the Megalodon had terrible power drain. When I had a Xbox controller plugged in at the same time as the Headset the headset didn't work. I had to get an external powered USB hub to make both work.

USB3.0 might carry more power and therefore the Megalodon draws more?

 

[yattawan]

I have contacted Razer support and they replied that they won't provide any support because I'm running under Windows 8.1. Ridicolous.
Sell your headphones and buy another brand