Samsung galaxy s8 earbuds broken?

[abel.izakk10]

I bought the Samsung Galaxy S8 in may and recieved the AKG earbuds that come along. They worked perfectly fine until somewhere in august when the volume all of sudden dropped. (And it's not the phone as i've used these earbuds on multiple devices and the volum is too low even when the volume is maxed out on all of them). Why has this happened? And has this happened to somebody else?

 

[hang-the-9]

Could be the connection, try moving the connection out a bit from the plug and see if they get louder. Past that, contact AKG or Samsung for support.