Question Seagate 5T back up fail to restore to new PC, need help.

[wingwingangel]

I tried restore back up from Seagate 5T to a new PC.

1. I install Toolkit in new pc, click restore, wait for hours. Done.
2. No file under Document.
3. After do some digging, some file under c: user/xxx/Document, but none on the Quick Access Document

Does anyone know why? Is it mean I did have the files in new PC, just can't see it? Why won't be able to see?

I open the c/user/xxx/Document and compare the original file, 77G of data are missing but don't know what they are.

I tried to redo the restore. During restore process, I click on seagate 5T folder Toolkit/Backup/Desktop xxx/users/xxx/Documents
All the file inside is gone.
Is it after restore it will automatically deleted? Or because I am in restore processing, the drive won't let me see the data?

What is the best way to back up pc? Thanks.

 

[rgd1101]

Quick Access Document is just a link to the document.

you will have to go back to the old pc and see where the document are located.

did you compare the disk usage before the restore and after the restore?