Solved! Sony Handycam C:31:23 error

[Poiker]

Everytime I tried playing cassettes I'd just get this error. Once I managed to play the cassette, but the majority of the screen was corrupt, and then I got the same error again. Does anyone here know a solution? Sony Handycam DCR-HC85E, “Reinsert the Cassette.” C:31:23 error.

Thanks!

 

[COLGeek]

Have you tried more than one tape? If so, and the error happens with alternate tapes, I would suspect the heads that read the cassettes are dirty or damaged.

 

[Poiker]

Have you tried more than one tape? If so, and the error happens with alternate tapes, I would suspect the heads that read the cassettes are dirty or damaged.

None of my tapes work, could you please point out the tape head?

https://imgur.com/a/I0nAHkf

View: https://imgur.com/a/I0nAHkf

 

[COLGeek]

See here:

View: https://www.youtube.com/watch?v=1KCz59TCy8E