system recovery options - in safe mode

semi_1962

Commendable
Mar 15, 2016
8
0
1,510
0
Been reading lots of the threads trying to find helpful info. I've been looking for my administrator profile only 1's I have found are my own which password has been corrupted I'm assuming & the other I have found is called MoneyGroupUser$ which I have no idea who or why it's there. Anyone else ever seen this? Is it part of the interpol/rcmp virus I tried eliminating?
 

semi_1962

Commendable
Mar 15, 2016
8
0
1,510
0
No go signing in using safe mode. Yes it does go as far as showing my name asking for password which comes up with the same error service failed log on & user profile cannot be loaded. What I'm trying to find out is. ..the 2 different profile users in safe mode. 1 is me... password useless but the other name is MoneyGroupUser$ & nothing about administrator. I know I never made a profile with that name.
Tried putting system back to a good date but I used that option in the 1st place when eliminating the malaware but I missed a step after that cleaning the malaware up.
I'm ok with wiping windows 7 off & reinstalling but they don't give u a cd like in yrs past. Most laptops are preloaded 4 sale. I did read some computer companies have files in laptops 4 such a purpose. I'm surfing on that subject also.
 

semi_1962

Commendable
Mar 15, 2016
8
0
1,510
0
No go signing in using safe mode. Yes it does go as far as showing my name asking for password which comes up with the same error service failed log on & user profile cannot be loaded. What I'm trying to find out is. ..the 2 different profile users in safe mode. 1 is me... password useless but the other name is MoneyGroupUser$ & nothing about administrator. I know I never made a profile with that name. 
Tried putting system back to a good date but I used that option in the 1st place when eliminating the malaware but I missed a step after that cleaning the malaware up. 
I'm ok with wiping windows 7 off & reinstalling but they don't give u a cd like in yrs past. Most laptops are preloaded 4 sale. I did read some computer companies have files in laptops 4 such a purpose. I'm surfing on that subject also.
 
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