Texting with Alcatel 3XL

[ann.moss11]

Why do my text messages from my Bank come with the heading from Tesco Mobile? I see a message from Tesco Mobile ... open it and it's actually a message from someone else. Eg My Dentist or Bank or Littlewoods. Why aren't my Littlewoods texts being notified to me with Littlewoods? Please help if you can.

 

[webworkings]

That is a carrier/service provider. If that is your carrier/service provider then you need to ask them why it comes up as being from them.

 

[ann.moss11]

Cheers for reply. I got in touch with Tesco Mobile adviser who said he would fix the issue but it's still happening. :-(

 

[webworkings]

You may have to call back and have them submit a ticket to their repair people to get it resolved, which can then take 48-72 hours.