Turtle beach z22 not working on new pc, driver issue

[jimjam96]

I just got a new pc ( windows 7 64 bit ) and i have tried to use my turtle beach z22's which worked perfectly on my old pc. Unfortunately , as you can expect with a new pc , there is always one problem atleast.

When i plug them into the correct ports , this is what comes up
http/i61.tinypic.com/1z4hirc.jpg ( don't know how to attatch)
so i select headphone, and the headphones work, as planned, however the microphone doesn't, selecting the microphone option means neither headphone or microphone works.
When i go on my devices , it sees the device however it has a problem , and when i trouble shoot , it says it needs to re install the driver, which there isnt any.
http/i59.tinypic.com/rm17x3.png
and when i go onto manage audio devices, the head set isnt recognised or found
http/i62.tinypic.com/29nvtqd.png
http/i61.tinypic.com/11k8f2w.png
this is the guide for settings up the microphone on turtle beach's website
http/support.turtlebeach.com/entry/830517544/?ajax=1

My pc specs
coolmaster elite 33u
Intel Core i5 4690K Processor overclocked to up to 4.3GHz
Arctic Cooling Freezer 7 Pro CPU Cooler
Gigabyte Z87-HD3 Motherboard
nvidia gtx 750 ti 2gb
8GB PC3-12800 DDR3 Memory
1000GB SATA SSHD 7200rpm Hybrid Drive
600watt FSP PSU
Onboard High Definition Audio
Windows 7 64 bit

Thanks , really stuck and not sure what to do ?
feel free to ask some questions

 

[Paul NZ]

Is this it?? If it is did you do this?

http/support.turtlebeach.com/entry/830517544/

 

[jimjam96]

Is this it?? If it is did you do this?

http/support.turtlebeach.com/entry/830517544/

it is that , but i can't do what it says , as it doesnt show up in sound

 

[Paul NZ]

This When i go on my devices , it sees the device however it has a problem , and when i trouble shoot , it says it needs to re install the driver, which there isnt any.

What does it say in device manager? That it needs a driver or something else?

Sometimes things like this refuse to work unless its plugged into a powered USB hub.

Do you have a powered USB hub to see if this is the prob?

A guy in here had a similar prob with some kind of headset.

It wouldnt install the drivers (even tho he had drivers)

It wasnt until he connected the headset to a powered USB hub that the drivers installed

 

[jimjam96]

This When i go on my devices , it sees the device however it has a problem , and when i trouble shoot , it says it needs to re install the driver, which there isnt any.

What does it say in device manager? That it needs a driver or something else?

Sometimes things like this refuse to work unless its plugged into a powered USB hub.

Do you have a powered USB hub to see if this is the prob? A guy in here had a similar prob with some kind of headset. It refused to work and had the same prob. But he had the driver but it refused to work

It wasnt until he connected the headset to a powered USB hub that the drivers installed

usb drives not installing

 

[Paul NZ]

So you tried with a powered USB hub as well?

Want me to check it out with teamviewer?? If you install it give me the ID and pw it gives you in a PM

Dont worry you'll see what I'm doing

www.teamviewer.com

 

[jimjam96]

So you tried with a powered USB hub as well?

Want me to check it out with teamviewer?? If you install it give me the ID and pw it gives you in a PM

Dont worry you'll see what I'm doing

www.teamviewer.com

can you give me 10 mins , really appreciate it

 

[Paul NZ]

No probs

 

[Paul NZ]

Prob was it needed a powered USB hub for it to work. Sounds like the port didnt have enough power for the headset.

Once this was added, the drivers installed and the headset worked

 

[stekske]

Have the same problem.

I have the Z22 for a half year now and i directly mailed the support.

The problem is our motherboard.
They told me the Z87 is not supported (at that time) and in a couple of monthes there should be a fix.
But guess what.. THERE AIN'T

So what i do now is hook it up to my laptop (wich has an AMD motherboard) and use voice via my laptop and for sound i use the second sound input (for your smartphone) the use it on my pc...

I'ts a real shame, but i think there is no fix incoming..

EDIT: but i will check out the hub idea

 

[kenbiquan]

It wasnt until he connected the headset to a powered USB hub that the drivers installed

 

[HassanRashid]

Someone told me to uninstall the usb 3.0 drivers of my motherboard (z97 Hd3). I tried uninstalling them but it didn't really work for me :\

 

[Paul NZ]

Get a hub