u verse and laptop

[blu10gt]

Recently my HP Pavilion DV7 worked fine, until my AT&T u verse modem went out. Now my laptop will power on, but all I get is a black screen. I tried the "hard reset", no power surges or storms recently and nothing else's was affected besides one of three dvr's in the house. My laptop is closest to the wifi box. Contacted AT&T and they said it's my problem. HP said It's AT&T'S problem. What could be the problem? If it's their problem how can I prove it?

 

[COLGeek]

I don't see how your ATT Uverse modem going out could do anything to your notebook (which I assume was connected wirelessly to your network). This seems more of a coincidence.

Can you start your DV7 in Safe Mode? When you first power on, is the normal BIOS page displayed?

 

[blu10gt]

I don't see how your ATT Uverse modem going out could do anything to your notebook (which I assume was connected wirelessly to your network). This seems more of a coincidence.

Can you start your DV7 in Safe Mode? When you first power on, is the normal BIOS page displayed?

 

[blu10gt]

Thank you for your answer, but no it stays on a black screen. All of the lights come on, fan runs, but nothing else. The tech told me that when the box went out it sent out a surge and the surge from it caused my laptop problems. I'm so confused as to what happened.

 

[blu10gt]

Thank you for your answer, but no it stays on a black screen. All of the lights come on, fan runs, but nothing else. The tech told me that when the box went out it sent out a surge and the surge from it caused my laptop problems. I'm so confused as to what happened.

 

[COLGeek]

A surge can't be sent wirelessly. If the laptop was physically connected (via ethernet) it is possible, but highly unlikely unless a lightning strike or transformer explosion was involved. More likely (if such a catastrophic event occurred) a power surge went through your electrical system via the AC power adapter.