Unable to connect to Amazon Prime on my Vizio smart tv

[glendaperl]

My Vizio smart TV has the Amazon Prime app already installed. I try to register my tv on my computer in order to watch Amazon videos. The computer shows that the registration worked, but I am unable to get the tv to recognize that and let me play video. Netflix and other apps work fine. Help!! What am I doing wrong?

 

[paulchezter]

Is there any error message that you are getting? Try to clear cache and data for Amazon prime app. Then try to login again on your TV.

 

[pb2brack]

I've been having the exact same issue with my D32h-F1 I purchased in June 2018. Vizio says the tv is working fine. Amazon says it's Vizio's problem. Also, I've called Amazon and talked with a rep and been dumped off to Vizio tech support which didn't know why Amazon sent me there.

Amazon Prime is the only service I use so I don't know if Netflix or Hulu work.

 

[mcilmoyleroots]

Try this - it worked for my Samsung TV:
http/www.tomsguide.com/answers/id-3606188/amazon-prime-samsung-smart.html#20596909