USB Ports of hybrid HP Split x2 13-r010dx stopped working

Cisar

Estimable
May 27, 2014
1
0
4,510
0
Hello, the keyboard of my hybrid laptop stopped working.
Everything else works, keyboard, mousepad, sd card reader, even the headphone jack, only the 2 usb in the back are not responding.

I tried updating everything, uninstalling all usb drivers in the device manager, I ran the UEFI and tested both USB and came out with a Failure, the Failure ID is : RUTW6F-740834-XD7V7F-8D4U03.

Can anyone help me or had the same issue?.
 
Hi,

If you've already tried uninstalling/reinstalling the USB drivers that will still not work and it already gave you an error in BIOS when you tested the USB that could only mean that it's a hardware problem. Do contact HP support for a repair on the motherboard itself. Once you contacted HP please do tell them the error that you got when you run a test with both the USB ports.
 
Thread starter Similar threads Forum Replies Date
Xubair Laptop Tech Support 1
M Laptop Tech Support 2
ricndraaa Laptop Tech Support 1
Z Laptop Tech Support 0
thy unsung hero Laptop Tech Support 1
Capturis Laptop Tech Support 0
M Laptop Tech Support 1
Mylaptopbrokie Laptop Tech Support 0
Kholens Laptop Tech Support 3
C Laptop Tech Support 0
G Laptop Tech Support 9
R Laptop Tech Support 0
Antunes_Tiago Laptop Tech Support 0
R Laptop Tech Support 1
B Laptop Tech Support 2
S Laptop Tech Support 2
Roshan35 Laptop Tech Support 0
Thewhitewalker99 Laptop Tech Support 1
J Laptop Tech Support 1
Connoru Laptop Tech Support 6

ASK THE COMMUNITY