USB ports stopped working on my Dell Inspiron 14 5000 series

Martha Ocupada

Mar 1, 2016
After the last update all my ports stopped working. Any ideas on what to do? My touchscreen also is not working. I need help!

Please do try these troubleshooting steps that may help in solving the issue.
- Start by running Windows Update again and install all the updates available.
- Next is to download and install the latest USB driver.
- Go to Device Manager and uninstall the USB controller driver.
- Next is to download and install the latest USB driver from Dell's support site.
- Here's the link:
- Reboot your laptop once the latest driver has been installed.
- After the reboot do test it again and see if the same problem will persist or not.
- If it doesn't work do run System Restore, restore it back to an earlier date or time before the problem even happened.
- Here's how to: